Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZURI TUCKER

Dispatcher
coral springs,US

Summary

My name is Zuri Tucker. I'm 22 years old, and I live in Coral Springs, FL. I'm efficient and dedicated to the job in front of me. I have experience managing inventory and loading and unloading products. My past experience in that field included working for a crystal company and a warehouse. I was in charge of putting labels on products and counting how many types of crystals and packages there were. Another job experience I had was working for a company called City Furniture, where I was loading and unloading trailers while maintaining a clean work space. I was also previously employed at a company called PuppySpot. There, I transport and deliver puppies to happy families. I handle Customer communication, communication with coworkers and site managers regarding the count and health of the puppy or puppies, and the cleaning of the puppies and their kennels. I am currently working at a cable company called BlueStreamFiber. I work as an Outbound representative and dispatcher. My job consists of calling customers after the technicians are done with their job to make sure everything was handled properly and to take care of any problems before they escalate. As for the dispatching position, I send techs out to homes for installs, upgrades, and downgrades on equipment. or to simply reschedule or cancel a work order. On top of that, I add equipment to accounts, add services, and provision phone and cable modems.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Puppy Chaperone

PuppySpot
Fort Lauderdale, FL
08.2021 - 08.2022
  • Deliver puppy/puppies to customers
  • Communicating with site managers to verify count of puppies
  • Cleaning Puppy/Kennels
  • Passionate about learning and committed to continual improvement.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed strong communication and organizational skills through working on group projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Outbound Telemarketer/Dispatcher

Blue Stream Fiber
Coral Springs, FL
08.2022 - Current
  • Made average of 35+ outbound and inbound calls per day
  • Increased customer satisfaction by resolving Tivo or remote issues issues
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
  • Dispatching technicians to jobs to internet and phone installs
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.

Customer Service/Communication, Warehouse Associate

City Furniture
Sunrise, FL
01.2021 - 03.2021
  • Improved the efficiency of material delivery processes and reduced downtime
  • Counted and stocked merchandise according to the inventory control log's instructions
  • Staged products between receiving, storage, and shipping areas to accurately transfer items
  • Was in charge of receiving, storing, and shipping goods and materials.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Worked safely around moving machinery.

Education

High School Diploma -

Piper High School
8000 NW 44th St, Sunrise, FL 33351
07.2020 - Current

Skills

    Teambuilding

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Timeline

Outbound Telemarketer/Dispatcher

Blue Stream Fiber
08.2022 - Current

Puppy Chaperone

PuppySpot
08.2021 - 08.2022

Customer Service/Communication, Warehouse Associate

City Furniture
01.2021 - 03.2021

High School Diploma -

Piper High School
07.2020 - Current
ZURI TUCKERDispatcher