Zurich Ho
San Gabriel,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
10
10
years of professional experience
Work History
Manager
Sunday Cafe
02.2019 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Handled cash transactions accurately
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Provided valuable feedback to management regarding consumer preferences and competitor activities at promotional events.
Roadshow Promoter
Pocket's Chocolates
08.2023 - 11.2023
- Increased event attendance by effectively promoting and marketing upcoming events through various channels.
- Developed strong relationships with potential customers for improved brand awareness and loyalty.
- Collaborated with event organizers to create engaging promotional materials and strategies.
- Boosted product sales by demonstrating product features and benefits during promotional events.
- Enhanced customer experience at events with exceptional communication skills and friendly demeanor.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Provided valuable feedback to management regarding consumer preferences and competitor activities at promotional events.
- Contributed to the successful launch of new products by building excitement and anticipation at pre-launch promotional events.
Production Worker
Pocket's Chocolates
09.2022 - 11.2022
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Barista, Kitchen Staff
Tea Maru- Housemade Boba
01.2022 - 03.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Repaired minor issues and maintained boba making equipment and boba machines for smooth functioning.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Server
Boiling Point
01.2020 - 01.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Team Member
AhiPoki Bowl
09.2017 - 01.2018
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
Waitress
Trung Nguyen Restaurant
05.2014 - 06.2017
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Architectural Designer -
Pasadena City College
01.2024
Skills
- Performance Management
- Sales Techniques
- Team Leadership
- Strategic Planning
- Staff Development
- Verbal and Written Communication
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Spanish
Elementary
French
Elementary
Korean
Elementary
Timeline
Roadshow Promoter
Pocket's Chocolates
08.2023 - 11.2023
Production Worker
Pocket's Chocolates
09.2022 - 11.2022
Barista, Kitchen Staff
Tea Maru- Housemade Boba
01.2022 - 03.2022
Server
Boiling Point
01.2020 - 01.2021
Manager
Sunday Cafe
02.2019 - Current
Team Member
AhiPoki Bowl
09.2017 - 01.2018
Waitress
Trung Nguyen Restaurant
05.2014 - 06.2017
Architectural Designer -
Pasadena City College
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