Zuumarh Gayman
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Retention Specialist
Wipro Corporate Office
01.2023 - Current
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Initiating and responding to requests.
- Gathering information and analyzing data to determine next steps
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Licensed Medicare Agent
TogetherHealth
01.2020 - 12.2022
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Patient Service Representative
Prescription Hope
08.2016 - 12.2019
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Education
Bachelor of Science - Sociology
Fisk University
Nashville, TN05.2020
Skills
- Cross-Functional Communication
- Documentation Abilities
- Data Analysis
- Adaptability and Flexibility
- Attention to Detail
- Time Management
- Conflict Resolution
Timeline
Retention Specialist
Wipro Corporate Office
01.2023 - Current
Licensed Medicare Agent
TogetherHealth
01.2020 - 12.2022
Patient Service Representative
Prescription Hope
08.2016 - 12.2019
Bachelor of Science - Sociology
Fisk University
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