Healthcare professional with solid foundation in coordinating patient care and administrative tasks within healthcare setting. Proven track record of enhancing patient flow and supporting medical teams with critical administrative functions. Known for fostering teamwork and adapting to ever-changing healthcare environments, ensuring optimal patient care and operational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavior Health Technician
Premiere Addiction Recovery
11.2023 - 04.2025
Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
Built and maintained positive staff relationships to promote teamwork and better serve clients.
Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
Completed documentation for every incident and forwarded to correct personnel for review.
Conducted client rounds to check on residents.
Reduced disruptive behaviors in clients by utilizing therapeutic communication and crisis intervention skills.
Prepared and submitted daily KIPU reports to management.
Health Unit Coordinator
Healthfirst
12.2022 - 11.2023
Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
Assembled and maintained patient medical records and other documents related to patient care.
Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment in the ICU
Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
Licensed Medicare Specialist
Cigna
01.2017 - 12.2022
Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
Medical Assistant at Recovery Works Northwest. Medication-Assisted Treatment & Therapy for Opioid AddictionMedical Assistant at Recovery Works Northwest. Medication-Assisted Treatment & Therapy for Opioid Addiction