Tiffany Franklin
Certified Medical Administrative Assistant
Houston,TX
Work Preference
Summary
Motivated and compassionate professional with extensive experience in behavioral health and high-volume customer service. Skilled in facilitating patient intake, managing insurance demographics, and ensuring HIPAA-compliant documentation. Proven ability to effectively de-escalate crises while supporting patient well-being and maintaining meticulous records. Currently pursuing Certified Medical Administrative Assistant (CMAA) certification to transition into healthcare administration roles, offering a strong foundation in interdisciplinary communication and a commitment to enhancing patient care. Eager to leverage skills in a dynamic healthcare environment that values compassionate support and operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Recovery Advocate / Behavioral Technician
Taylor Recovery Addiction Treatment Center
12.2023 - 07.2024
- Managed patient intake including insurance demographics and consent forms.
- Documented rounds, incidents, and clinical updates in BestNotes EHR.
- Coordinated medical visits ensuring detox patients saw the NP daily.
- Performed safety checks and searches while monitoring up to 32 patients.
- Communicated patient needs to nursing and clinical teams.
- Assisted with community engagement and group transitions.
- De-escalated crisis situations and maintained accurate records.
Server / Bartender / Service Pro / Certified Trainer
Olive Garden Italian Kitchen
05.2022 - 01.2024
- Delivered exceptional service while managing high guest volume.
- Promoted due to leadership and performance.
- Supported scheduling, labor reports, and service efficiency.
- Ensured HACCP compliance.
- Trained new staff on operations and standards.
- Resolved guest concerns professionally.
Education
CMAA - Certified Medical Administrative Assistant
Houston Community College
Houston, TX01.2026
High School Diploma -
Lawrence Education Center
Springfield, ILSkills
- Patient intake & insurance demographics
- BestNotes EHR documentation
- PPO vs HMO understanding
- Scheduling & appointment coordination
- HIPAA compliance & confidentiality
- Incident reporting & safety monitoring
- Crisis de-escalation & patient support
- Microsoft Office Suite
- High-accuracy data entry
- Interdisciplinary clinical communication
- Relapse prevention
- Self-care practices
- Recovery planning
- Documentation
Certification
Certified Medical Administrative Assistant (CMAA) — Expected December 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Recovery Advocate / Behavioral Technician
Taylor Recovery Addiction Treatment Center
12.2023 - 07.2024
Server / Bartender / Service Pro / Certified Trainer
Olive Garden Italian Kitchen
05.2022 - 01.2024
CMAA - Certified Medical Administrative Assistant
Houston Community College
High School Diploma -
Lawrence Education Center