Tiffany Franklin

I’m a dedicated and detail-driven administrative professional with hands-on experience in behavioral health, ophthalmology, patient care coordination, insurance verification, and EHR documentation. My background includes managing intake workflows, coordinating patient appointments, supporting providers and clinical teams, and ensuring accurate, HIPAA-compliant records while maintaining a calm, patient-centered approach.

Most recently, I gained experience as a Patient Care Coordinator at Memorial Eye Center, where I assisted patients through the scheduling and registration process, verified insurance coverage, coordinated referrals, maintained medical documentation, and supported efficient office operations in a fast-paced specialty care environment.

I have experience triaging patient needs and communicating effectively across interdisciplinary teams. My time in behavioral health strengthened my crisis de-escalation skills and taught me how to support patients with empathy, professionalism, and clear communication.

I’ve completed extensive training in Cengage medical office software, allowing me to confidently handle administrative responsibilities such as scheduling, patient registration, billing, claims processing, documentation, and overall revenue cycle support.

Before transitioning into healthcare, I developed leadership, multitasking, and service excellence skills in the hospitality industry as a trainer and service professional.

I’m currently completing my Certified Medical Administrative Assistant (CMAA) certification and am excited to apply my skills to a medical office or healthcare administration role where accuracy, compassion, and strong organizational skills make a real impact.