Summary
Overview
Work History
Education
Skills
Key Strengths
Languages
Timeline
Generic

Zuzana Herrera

Summary

Performance-oriented leader offering exceptional record of achievement over 17-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities, skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

20
20
years of professional experience

Work History

General Manager

Newark Foodservice Equipment, LLC
06.2020 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal partners.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Oversaw the entire business operation on daily basics

Inside Sales

Singer Equipment
09.2019 - 03.2020
  • Worked closely with inside sales team members to maximize lead generation efforts and drive overall sales growth.
  • Streamlined the inside sales process for improved efficiency and quicker response times to client inquiries.
  • Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
  • Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
  • Participated in ongoing training sessions to stay current on industry trends and best practices in marketing inside sales techniques.

Sales Executive

Newark Foodservice Equipment, LLC
05.2008 - 08.2019
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions, focusing on customer needs.
  • Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
  • Achieved sales goals and targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Training and supervising sales staff while helping to run small family business.
  • Increased sales revenues with strong negotiating skills.

Language Teacher

Lingua, Skalica
08.2005 - 11.2007
  • Taught English classes to students from beginners to intermediate through both traditional lecture and interactive learning techniques.

Education

High School Diploma -

Hotel Academy

Skills

  • Energetic, independent and hard working with attention to details
  • Commitment to high standards of service, performance, and integrity
  • Key communication skills to advise and motivate the team
  • Order management
  • Staff management
  • Vendor relations
  • Business development
  • Efficient multi-tasker
  • Strong decision maker
  • Maximum delivery results
  • Dedicated and reliable
  • Flexible and adaptable
  • Team leadership

Key Strengths

  • A clear vision towards the company goals
  • Accountability
  • Relationship building
  • Commitment and passion
  • Self-motivated negotiation expert

Languages

English
Spanish
Professional Working

Timeline

General Manager

Newark Foodservice Equipment, LLC
06.2020 - Current

Inside Sales

Singer Equipment
09.2019 - 03.2020

Sales Executive

Newark Foodservice Equipment, LLC
05.2008 - 08.2019

Language Teacher

Lingua, Skalica
08.2005 - 11.2007

High School Diploma -

Hotel Academy

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Zuzana Herrera