Zvart Ana Kesaryan
Ower/Operator Executive
North Hollywood,CA
Summary
Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.
Overview
23
23
years of professional experience
Work History
Ower/Operations Executive
Rob's House Sober Living
Winnetka, CA
01.2019 - Current
- Increased company profits through performance optimization strategies and efficiency improvements.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Devised processes to boost long-term business success and increase profit levels.
- Developed policies and procedures for operational processes to comply with standards and regulations.
- Received incoming calls and messages and addressed or triaged phone requests.
- Ordered office supplies and researched supplier discounts resulting in savings
- Efficiently and effectively identified and solved all problems that impacted direction of business
Claims Specialist
Social Security Administration, SSA
Chatsworth, CA
06.2002 - 12.2021
- Implemented improvements in manual and electronic billing procedures.
- Reported policy changes and company conditions affecting customer satisfaction.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Addressed average of 100 customer inquiries and complaints each week
- Reviewed 50 patient cases per week and verified insurance coverage information
Education
Bachelor of Arts - Sociology
California State University - Northridge, CA
Northridge, CA05.2002
Skills
- Focus and Follow-Through
- Policy Development and Enforcement
- Assignment Delegation
- Originality and Creativity
- Recruitment and Hiring
- Employee Motivation
- Program Optimization
- Administrative Management
Timeline
Ower/Operations Executive
Rob's House Sober Living
01.2019 - Current
Claims Specialist
Social Security Administration, SSA
06.2002 - 12.2021
Bachelor of Arts - Sociology
California State University - Northridge, CA