Zyan Robinson
Statesboro,United States
Summary
Adept at streamlining IT processes, I enhanced end-user satisfaction significantly at State Farm by coordinating effective IT support and integrating new technologies seamlessly. With a background in data analysis from Dell Technologies, my blend of technical expertise and problem-solving skills ensures optimal operational efficiency. Proficient in data entry software and known for exceptional contact center operations management.
Overview
2022
2022
years of professional experience
Work History
IT Support
State Farm
- Documented procedures related to IT support tasks for easy reference among team members and continuity of service delivery standards.
- Coordinated IT support services to resolve technical issues quickly, minimizing downtime for staff members.
- Ensured seamless integration of new technology updates within existing systems by working closely with IT support teams during rollouts or upgrades.
- Streamlined IT support processes for increased end-user satisfaction and faster issue resolution.
Data Analyst
Dell Technologies
02.2018 - 08.2021
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Education
Bachelor Of Computer Science - Cybersecurity
University of North Texas
Denton, TX06.2022
Skills
- IT support experience
- Contact Center Operations
- Data Entry Software
- Data Analysis
Timeline
Data Analyst
Dell Technologies
02.2018 - 08.2021
IT Support
State Farm
Bachelor Of Computer Science - Cybersecurity
University of North Texas
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