Zyana Turcios

• Facilitated smooth operations by efficiently handling incoming mail,
  phone calls, and visitor inquiries.
• Making door decorations and bulletin boards
• Maintained confidentiality in handling sensitive information/files while performing administrative tasks.

• Assisted in onboarding new drivers. Supported performance monitoring initiatives. Helped resolve customer service inquiries.
• Oversaw daily operations to enhance customer service and drive revenue growth.
• Facilitated customer service training sessions for internal teams to enhance service quality and knowledge sharing.
• Provided exceptional customer service to clients and team members.
• Cultivated strong client relationships through exceptional customer service to enhance retention.
• Designed comprehensive customer service manual to enhance procedural consistency across departments.

• Operated cash register efficiently, processing transactions accurately and swiftly.
• Maintained cleanliness and organization of concession stands, ensuring compliance with health standards.
• Assisted in inventory management, monitoring stock levels and reporting shortages to supervisors.

• Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
  • Coordinated and implemented numerous meetings, forums and community events.
  • Participated in strategy development and planning to grow organizing program and advance campaigns.
  • Conducted meetings with clergy, community leaders and organizational ally leadership.
  • Created strong and sustainable organization by fundraising, forming relationships with key players and building brands.

• Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
• Greeted guests pleasantly and answered menu questions.
• Used proper techniques to prepare food and ingredients.

• Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  •Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  •Handled cash transactions accurately and efficiently, ensuring
  proper cash handling procedures were followed.
  •Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.