Zyasia Hoagland
Somerset,United States
Summary
Customer Support professional with over a decade of expertise in data entry, dispatch coordination, and technical support. Adapt at optimizing workflows, resolving issues promptly, and enhancing client communication to boost satisfaction. Proven track record in fostering collaborative environments and implementing innovative strategies for operational excellence.
Overview
11
11
years of professional experience
Work History
Storage Specialist
Access Self Storage
Plainfield, NJ
10.2024 - 01.2026
- Managed inventory systems to ensure accurate tracking of storage units and customer
- Implemented process improvements that enhanced operational efficiency within the storage facility.
- Collaborated with team members to resolve customer inquiries, ensuring high satisfaction levels.
- Conducted regular audits of storage units to maintain organization and compliance with company standards.
E-Commerce Specialist
TCP Reliable
Edison
09.2020 - 09.2024
- Provide support to 50+ users daily, resolving issues swiftly and improving uptime.
- Managing websites and handling updates, ensuring all products are current.
- Coordinate with IT team to troubleshoot network problems, enhancing overall network performance.
- Train new employees on system usage, increasing their productivity and reducing onboarding time.
- Entering new and returning customer orders.
- Customer Support.
- Proactively support site operations, ensuring smooth workflows and rapid issue resolution, fostering team collaboration and productivity.
- Implement effective support strategies that enhance operational efficiency and achieve measurable improvements in service delivery.
Dispatch
Choice home warranty
Edison
06.2018 - 07.2020
- Managed dispatch operations, ensuring timely service delivery and improved client satisfaction through effective communication and coordination.
- Worked closely with team members to streamline dispatch processes, enhancing operational efficiency and reducing response times.
- Implemented new scheduling strategies that significantly reduced downtime, leading to increased productivity and service efficiency.
- Maintained accurate records and logs for all dispatch activities, ensuring compliance with company standards and improving traceability.
- Provided excellent customer support by addressing and resolving service issues promptly, contributing to higher customer retention rates.
- Analyzed dispatch operations to identify inefficiencies, implementing workflow improvements that enhanced service speed and customer satisfaction.
Manager
Toys R Us
East Brunswick
09.2014 - 05.2018
- Led team to exceed sales targets, streamlined inventory processes, and enhanced customer satisfaction through effective management at Toys R Us.
- Fostered a team-oriented environment, ensuring efficient store operations and high employee morale, contributing to consistent sales growth.
- Managed daily operations with precision, ensuring accuracy in inventory and financial records, leading to improved overall efficiency.
- Introduced new promotional strategies and customer engagement techniques, driving significant improvements in sales and customer loyalty.
- Coordinated team efforts to optimize store layout, resulting in enhanced customer experience and increased foot traffic.
Education
High School Diploma -
Franklin High School
Somerset, NJ06.2016
Bachelor of Science - Criminal Justice
Strayer University-New Jersey
Piscataway03.2026
Skills
- Data Entry
- Dispatch Coordination
- Client Communication
- Workflow Optimization
- Scheduling
- Attention to Detail
- Issue Resolution
- Quality Assurance
- Technical Support
- Data Analysis
- Remote Support
- Conflict Resolution
- Attention to Detail
- Adaptability
- Multitasking
Timeline
Storage Specialist
Access Self Storage
10.2024 - 01.2026
E-Commerce Specialist
TCP Reliable
09.2020 - 09.2024
Dispatch
Choice home warranty
06.2018 - 07.2020
Manager
Toys R Us
09.2014 - 05.2018
Bachelor of Science - Criminal Justice
Strayer University-New Jersey
High School Diploma -
Franklin High School