Summary
Overview
Work History
Education
Skills
Timeline
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Zyiana Casiano

Kutztown,Pennsylvania

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Sales Associate

Walmart
10.2020 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Trainer

McDonald's
09.2017 - 10.2020
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Packaged and stored food products following proper handling and preservation methods.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Education

Nail Technician

Metro Beauty Academy LLC
Allentown, PA
08.2023

High School Diploma -

Kutztown Area Senior High School
Kutztown, PA
06.2021

Skills

  • Retail Operations
  • Money Handling
  • Merchandising Proficiency
  • New Teller Training
  • Retail Objectives
  • Maintaining Clean Work Areas
  • Verbal and Written Communication
  • Time Management
  • Listening Skills
  • Conflict Resolution
  • Store Opening and Closing
  • Stocking and Replenishing

Timeline

Sales Associate

Walmart
10.2020 - 07.2023

Trainer

McDonald's
09.2017 - 10.2020

Nail Technician

Metro Beauty Academy LLC

High School Diploma -

Kutztown Area Senior High School

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Zyiana Casiano