Kerstun Griffith
Picayune,MS
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sales associate
Sam's Club
10.2019 - 11.2024
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Increased warehouse efficiency by operating stand-up forklifts to manage inventory and load/unload products.
- Expedited shipment preparation process by skillfully stacking pallets in an organized manner, ensuring stability during transit.
- Supported warehouse team members in completing tasks outside of forklift operations, as needed, to maintain overall workflow.
- Minimized product damage by carefully handling items during transportation within the warehouse facility.
Retail Salesperson
Walmart
04.1996 - 01.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Exceeded sales targets through exceptional product knowledge and strong customer engagement techniques.
- Resolved customer issues promptly, professionally, and diplomatically to maintain positive brand reputation.
- Contributed to inventory management efforts by accurately processing incoming shipments, organizing stockrooms, and conducting regular audits.
- Minimized loss by diligently monitoring inventory levels and promptly addressing discrepancies.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Bachelor of Applied Science - BASc - Psychology
Southern New Hampshire University
01.2019
Skills
- Customer Retention
- Retail Operations
- Interpersonal Skills
- Retail
- Sales Operations
- Written Communication
- Microsoft Office
- Customer Support
- Customer Satisfaction
- Computer Literacy
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving skills
- Excellent people skills
- Problem-solving
- Stocking and receiving
- Conflict resolution
- Inventory control
- Retail merchandising expertise
- Superb time management
- Excellent communication skills
- Written and oral communication skills
Certification
Forklift Certification - Walmart
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
On-SiteRemoteImportant To Me
Career advancementPersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveStock Options / Equity / Profit SharingCompany CultureWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales associate
Sam's Club
10.2019 - 11.2024
Retail Salesperson
Walmart
04.1996 - 01.2018
Bachelor of Applied Science - BASc - Psychology
Southern New Hampshire University
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