Zyinaisha Verque Bowen
Albany,NY
Summary
Results-driven professional with strong communication and conflict resolution skills. Experienced in customer service and youth engagement, enhancing satisfaction and building positive relationships. Background in youth supervision and program planning, focused on creating safe, collaborative environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Bear Builder
Build A Bear Workshop Inc
Albany, New York
06.2026 - Current
- Guided customers in selecting and personalizing bear creations, resulting in increased customer satisfaction.
- Communicated effectively with diverse clientele, fostering positive customer relationships.
- Assembled custom stuffed animals utilizing diverse materials and tools.
- Maintained clean and organized workstations to promote safety and efficiency.
- Repaired defective components to maintain product integrity. to ensure product quality.
- Measured and marked cutting lines on materials for precise assembly.
- Recorded and reported product damages for supervisor review, enabling prompt resolution.
Babysitter
Babysitters
Albany, New York
01.2020 - Current
- Provided comprehensive care for children of various ages, assisting with feeding, dressing, and daily routines.
- Supervised children's activities, ensuring safety and promoting active engagement.
- Monitored children responsibly during parents' absence.
- Communicated effectively with parents regarding children's progress and needs.
- Addressed behavioral issues calmly, implementing effective discipline strategies to maintain a positive environment.
- Maintained cleanliness and organization in play areas and living spaces.
Walmart Associate
Walmart
Albany, New York
02.2026 - 06.2026
- Greeted customers to effectively identify needs and preferences.
- Provided friendly service to enhance customer shopping experience.
- Organized store through cleaning and restocking to ensure a pleasant shopping environment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Studied sales promotions and return policies to better assist customers.
After-School Care Provider
Pal
Albany, New York
09.2025 - 12.2025
- Supervised daily activities to ensure a safe environment for children.
- Planned engaging programs to enhance social skills development.
- Assisted students with homework and provided academic support.
- Managed behavioral issues by implementing conflict resolution strategies that fostered a respectful environment.
- Facilitated positive relationships among children, enhancing teamwork and cooperation through structured group activities.
- Coordinated snack times to promote healthy eating habits and ensure all participants received proper nutrition.
- Communicated regularly with parents regarding children's progress and concerns.
- Maintained accurate attendance and daily activity records.
Education
Undergraduate - Criminal Justice
Utica University
Utica, NY06-2030
High School Diploma -
Albany High School
Albany, NY06-2026
Skills
- Customer service and support
- Effective communication
- Youth engagement and safety
- Team building and collaboration
- Conflict resolution
- Experience-focused service
- Event and party management
- Program planning and execution
- Retail sales expertise
- Visual merchandising and merchandising
- Guest engagement strategies
- Time management
- Attention to detail
- Workspace organization and maintenance
- Continuous improvement initiatives
- Multitasking skills
- Deadline orientation
- Loyalty program management
Certification
- Seal Of Civic Readiness - Albany High School
Timeline
Bear Builder
Build A Bear Workshop Inc
06.2026 - Current
Walmart Associate
Walmart
02.2026 - 06.2026
After-School Care Provider
Pal
09.2025 - 12.2025
Babysitter
Babysitters
01.2020 - Current
Undergraduate - Criminal Justice
Utica University
High School Diploma -
Albany High School