ZYKARIAH DAVIS
Decatur
Summary
Customer service expert skilled in handling high volumes of inbound calls, chats, and emails and maintaining strong customer relationships. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Proficient in CRM systems, demonstrating exceptional multitasking and active listening skills.
Overview
6
6
years of professional experience
Work History
Seasonal Customer Service Representative I
Foundever
Remote
01.2026 - 04.2026
- Resolved customer inquiries and issues through multiple channels, ensuring high satisfaction levels.
- Utilized TurboTax software to guide clients through tax preparation processes effectively.
- Collaborated with team members to streamline workflows and enhance service delivery efficiency.
- Educated customers on product features and benefits, resulting in improved user experience.
- Handled inbound chats and occasional calls assisting customers with tax related inquires and technical support.
- Assisted customers with inputting important tax information and uploading tax related documents into the TurboTax system.
- Provided technical support using a tool called Smart look to screen share and direct customer.
- Experience with protecting PII, PHI and Level 2 verification.
- Communicated with team members and leaders via Slack program.
- Assisted customers with fixing rejected tax returns.
Sales Support Representative
E-Health Insurance
09.2025 - 12.2025
- Assisted customers with inquiries about health insurance plans and coverage options.
- Supported clients through enrollment processes and provided information on policy details.
- Addressed customer complaints effectively to improve satisfaction and retention.
- Created training materials for new representatives to enhance onboarding.
- Utilized various computer systems to manage customer sales and service requests.
- Worked with teams to improve service delivery and response times.
- Applied consultative techniques to address objections and facilitate sales.
- Generated sales leads through outbound calls and emails to strengthen the pipeline.
- Maintained a high conversion rate on new contacts through effective communication skills.
- Screened current Medicare beneficiaries and Medicare eligible beneficiaries by collecting and protecting PHI and PII.
- Enhanced customer satisfaction by streamlining the enrollment process, leading to noticeable gains in client retention.
Case Manager
Movate
Remote
09.2024 - 05.2025
- Handled a wide variety of customer concerns regarding their vehicles.
- Resolved/escalated complex cases where expectations are clearly expressed to customers.
- Follow-up times/dates are agreed upon in advance and compensation for poor customer experience is provided with discretion.
- Conducted research by reviewing vehicle product guides and interfacing with technical teams and product specialists.
Temporary Customer Care Representative
Randstad
Remote
08.2023 - 01.2024
- Made outbound appointment calls regarding a participant's annual enrollment, retirement, adding/dropping a dependent, Health Savings Account, HCFSA, DCFSA, and qualified status change.
Part Time Chicos FAS Remote Contractor
Randstad
Remote
02.2023 - 06.2023
- Managed inbound sales and customer service inquiries through phone, chat, and email channels.
- Processed orders, tracked shipments, and maintained customer accounts.
- Achieved employee of the week recognition for 102% closing rate and 101% sales rate.
Seasonal Sales and Service Associate
1-800-Flowers.com
Remote
10.2021 - 03.2022
- Resolved customer inquiries while delivering exceptional service and ensuring satisfaction.
- Managed order processing through proprietary systems to enhance operational efficiency.
- Collaborated with team members to improve workflow and communication processes.
- Implemented feedback mechanisms to gather customer insights for service enhancement.
- Handled high-volume calls, addressing customer needs with professionalism and care.
CAP 2 Associate
Walmart
Decatur
01.2020 - 12.2020
- Unloaded truck and placed packages on the correct pallets for stocking.
- Managed inventory levels, ensuring accurate stock availability and minimizing discrepancies.
- Trained new associates on operational procedures and safety protocols to enhance team performance.
- Monitored work areas for compliance with safety standards, maintaining a secure environment for staff and customers.
Temporary CAP 2 Supervisor
Walmart
Madison
06.2020 - 08.2020
- Managed task assignments for a team of 13 to 20 personnel daily.
- Trained team members on safety protocols and efficient stocking techniques.
- Supervised daily operations and workflow in the stocking area.
- Communicated effectively with management regarding staffing and supplies needs.
- Supervised CAP 2 team to ensure all tasks were completed in a timely manner.
- Supervised operations to ensure adherence to safety protocols and operational standards.
- Trained new team members on efficient stocking procedures and inventory management techniques.
- Coordinated scheduling and task assignments to enhance team performance during peak hours.
Education
High School Diploma -
George Washington Carver High School
Montgomery, AL05-2018
Skills
- Data entry and typing
- Customer service and support
- Microsoft Office proficiency
- Windows operating system
- Written communication skills
- Shipping and receiving logistics
- Medical terminology expertise
- Telecommunications knowledge
- Computer networking fundamentals
- English communication skills
- Live chat support experience
- Sales strategies and techniques
- Organizational skills
Additional Information - Driver License
Valid until 08/31/27
Timeline
Seasonal Customer Service Representative I
Foundever
01.2026 - 04.2026
Sales Support Representative
E-Health Insurance
09.2025 - 12.2025
Case Manager
Movate
09.2024 - 05.2025
Temporary Customer Care Representative
Randstad
08.2023 - 01.2024
Part Time Chicos FAS Remote Contractor
Randstad
02.2023 - 06.2023
Seasonal Sales and Service Associate
1-800-Flowers.com
10.2021 - 03.2022
Temporary CAP 2 Supervisor
Walmart
06.2020 - 08.2020
CAP 2 Associate
Walmart
01.2020 - 12.2020
High School Diploma -
George Washington Carver High School