Zykeria Hedger
Pensacola
Summary
Results-driven professional prepared to excel in data verification. Proven track record in maintaining data accuracy and identifying discrepancies. Known for strong collaboration and adaptability, ensuring dependable results and smooth workflow integration.
Overview
4
4
years of professional experience
Work History
Member Service Representative
NAVY FEDERAL CREDIT UNION
05.2023 - Current
- Review, verify, and process high volumes of sensitive financial documentation daily, ensuring 100% compliance with rigid organizational policies and regulatory standards.
- Conducted thorough data verification to ensure accuracy and integrity of datasets.
- Collaborated with team members to identify discrepancies and resolve data inconsistencies.
- Perform rapid, accurate data entry and account maintenance, consistently meeting and exceeding daily processing quotas and productivity benchmarks.
- Manage, sort, and organize incoming physical and electronic records to maintain up-to-date and highly accurate account documentation.
- Research and resolve account discrepancies, data irregularities, and documentation issues in a timely manner.
- Safeguard highly confidential personal and financial data by strictly adhering to information security protocols.
- Utilize multiple electronic record platforms simultaneously to track account activity, update system databases, and complete daily workflows.
Seasonal Sales Associate
TARGET
10.2022 - 12.2022
- Maintained detailed, accurate transaction records and supported daily reconciliation activities under tight time constraints.
- Processed transactions and verified account data utilizing point-of-sale systems with strong attention to detail.
- Organized fast-paced work areas and maintained accurate operational documentation to support team workflows.
- Handled customer account inquiries, payment options, and problem resolution with a high level of accuracy and service.
- Ensured timely completion of projects by prioritizing tasks and meeting strict deadlines.
Education
High School Diploma -
Pensacola High School
Pensacola, FL05.2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Accuracy and precision
- Data validation
- Adaptability and flexibility
- Microsoft Excel
- Data interpretation
- Spreadsheet proficiency
- Critical thinking
- Data entry
- Complaint resolution
- Call center experience
Timeline
Member Service Representative
NAVY FEDERAL CREDIT UNION
05.2023 - Current
Seasonal Sales Associate
TARGET
10.2022 - 12.2022
High School Diploma -
Pensacola High School