Zykeria Johnson
Las Vegas,NV
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
9
9
years of professional experience
Work History
Package Handler
Amazon
Las Vegas , NV
11.2023 - Current
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Assisted in training new employees on package handling processes.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Housekeeper
MGM Grand
Las Vegas, NV
03.2023 - 06.2023
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
Call Center Representative
iQor
Dallas, TX
03.2021 - 06.2021
- Sales representative for retention based off of credit and also another department for pizza huts call center customer service representative
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Cashier/Customer Service
Griffs Hamburger
Dallas, TX
05.2017 - 07.2018
- Cashier/Customer Service
- Greeted customers and provided friendly customer service.
- Processed payments, gave change and issued receipts for orders.
- Operated cash registers, credit card machines and other related equipment accurately.
- Maintained cleanliness of work area throughout shift.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Assisted in preparing food items such as sandwiches or salads when necessary.
Cashier/Customer Service
McDonald's
Dallas, TX
12.2016 - 04.2017
- I maintained high standards of customer service during high-volume, fast-paced operations
- Also I communicated clearly and positively with coworkers and management all while mastering the point-of-service computer system for automated order taking
- I handled currency and credit transactions quickly and accurately && following procedures for safe food preparation, assembly, and presentation Assisted management with inventory control and stock ordering
- With great communication skills I built loyal clientele through friendly interactions and consistent appreciation all while resolving complaints promptly and professionally.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
Customer Service Representative/Cashier
Walmart
Dallas, TX
06.2016 - 08.2016
- Cashier/Customer Service
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Checked personal identifications during alcohol and tobacco sales.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cashier/Customer Service
Griff's Hamburgers
Dallas, TX
11.2014 - 05.2016
- Cashier/Customer Service
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
Education
High School Diploma -
W.W. Samuell High School
Dallas, TX06-2015
Some College (No Degree) - Accounting
El Centro College
Dallas, TXSkills
- Powerpoint (2 years)
- Word (2 years)
- Spreadsheets (1 year)
- Math
- Food Service
- Cashiering
- Typing
- Windows
- Microsoft Excel
- Microsoft Word
- Customer service
- Computer skills
- Microsoft Office
- Retail sales
- Appointment Scheduling
- Scheduling
- Data Entry
- Paperwork Processing
- Inbound and Outbound Calling
- Account updating
- Schedule mastery
- Payment Processing
- Sales closing
Assessments
Customer Focus & Orientation, Proficient, 09/01/20, Responding to customer situations with sensitivity
Timeline
Package Handler
Amazon
11.2023 - Current
Housekeeper
MGM Grand
03.2023 - 06.2023
Call Center Representative
iQor
03.2021 - 06.2021
Cashier/Customer Service
Griffs Hamburger
05.2017 - 07.2018
Cashier/Customer Service
McDonald's
12.2016 - 04.2017
Customer Service Representative/Cashier
Walmart
06.2016 - 08.2016
Cashier/Customer Service
Griff's Hamburgers
11.2014 - 05.2016
High School Diploma -
W.W. Samuell High School
Some College (No Degree) - Accounting
El Centro College