Zykerria Smith
Fort Valley,GEORGIA
Summary
Dynamic and empathetic professional with proven expertise in customer service and conflict resolution, honed at CVS Pharmacy. Excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and business growth. Skilled in active listening and data entry, adept at fostering positive outcomes in challenging scenarios.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
CVS Pharmacy
Dawson, GA
12.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Babysitter
Dawson, GA
06.2023 - 08.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Bachelor of Arts - Criminal Justice
Fort Valley State University
Fort Valley, GA05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
Certification
- Licensed Insurance Agent/Broker - Georgia Department of Insurance.
Timeline
Customer Service Representative
CVS Pharmacy
12.2023 - 09.2024
Babysitter
06.2023 - 08.2023
Bachelor of Arts - Criminal Justice
Fort Valley State University
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