Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Zykerria Smith

Fort Valley,GEORGIA

Summary

Dynamic and empathetic professional with proven expertise in customer service and conflict resolution, honed at CVS Pharmacy. Excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and business growth. Skilled in active listening and data entry, adept at fostering positive outcomes in challenging scenarios.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

CVS Pharmacy
Dawson, GA
12.2023 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Babysitter

Dawson, GA
06.2023 - 08.2023
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Education

Bachelor of Arts - Criminal Justice

Fort Valley State University
Fort Valley, GA
05-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Conflict resolution

Certification

  • Licensed Insurance Agent/Broker - Georgia Department of Insurance.

Timeline

Customer Service Representative

CVS Pharmacy
12.2023 - 09.2024

Babysitter

06.2023 - 08.2023

Bachelor of Arts - Criminal Justice

Fort Valley State University
Zykerria Smith