Zykerriah Bridges
McDonough,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Federal Express
Albany, GA
02.2021 - 10.2023
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Provided technical support for troubleshooting software applications used by customers.
- Maintained a high level of professionalism while interacting with customers via phone or email.
Customer Service Representative
The Home Depot Inc
McDonough, GA
03.2019 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Southwest Georgia Institute of Eduation
Albany, GA05-2024
Associate of Science - Business Administration
Southern Crescent Technical College
Griffin, GASkills
- Report Generation
- Complaint resolution
- Account Management
- Customer Order Management
- Customer Service
- Complaint Handling
- Telephone Etiquette
- Good communication skills
- Customer Relations
Timeline
Customer Service Specialist
Federal Express
02.2021 - 10.2023
Customer Service Representative
The Home Depot Inc
03.2019 - 12.2021
High School Diploma -
Southwest Georgia Institute of Eduation
Associate of Science - Business Administration
Southern Crescent Technical College
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