ZyKirah Dudley
Hampton,VA
Summary
Versatile and dynamic professional with experience in the Navy and Chick-fil-A, showcasing strong leadership skills and navigation expertise. Excelled in high-pressure environments, demonstrating exceptional teamwork, problem-solving abilities, and effective communication. Achieved significant improvements in operational efficiency and customer satisfaction, underscoring a commitment to excellence and safety management.
Overview
3
3
years of professional experience
Work History
Active Duty Sailor
Navy
Newport News, VA
12.2022 - Current
- Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs aboard the vessel.
- Assisted in docking procedures, effectively handling mooring lines and securing the vessel to the pier.
- Contributed to successful missions by performing essential tasks such as standing watch, steering, and operating deck machinery.
- Ensured efficient communication between crew members, fostering teamwork and collaboration on board.
- Provided first aid treatment to injured personnel when necessary, stabilizing patients until medical professionals arrived on scene.
- Promoted a clean and well-organized living environment for crew members through regular cleaning routines and inspections of berthing spaces.
Cashier
Chick-fil-A
Macon, GA
08.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Westside Highschool
Macon, GA05.2022
Skills
- Language skills
- Navigation expertise
- Physical fitness
- Safety management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Excellent communication
- Active listening
- Effective communication
- Decision-making
- Team building
Timeline
Active Duty Sailor
Navy
12.2022 - Current
Cashier
Chick-fil-A
08.2021 - 10.2022
Westside Highschool