Work Preference
Summary
Education
Skills
Work History
Timeline
Overview
Generic
ZYKIYA JONES
Open To Work

ZYKIYA JONES

Patient Coordinator
Fort Mill,SC

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Patient Services CoordinatorPatient Service Representative /Insurance Verification CoordinatorCustomer Service Specialist

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Fort Mill, SCCharlotte, NCRock Hill, SCColumbia, SCYork, SC
Open to relocation: Yes

Salary Range

$22/hr - $30/hr

Important To Me

Career advancementWork-life balanceFlexible work hoursPaid time offHealthcare benefits

Summary

Healthcare administrative specialist dedicated to enhancing patient services and operational efficiency. Adept at managing front desk operations, verifying insurance eligibility, and optimizing scheduling systems. Recognized for strong communication skills and problem-solving abilities that elevate patient satisfaction and streamline processes.

Education

Associates of Science - Health Administration

USC UPSTATE
Spartanburg, SC
12-2026

GENERAL -

ROCK HILL HIGHSCHOOL

Skills

  • Insurance Verification
  • Prior Authorizations
  • Insurance Benefit Analysis
  • Patient Scheduling & Coordination
  • EMR/EHR Systems (Prompt)
  • Durable Medical Equipment (DME) Knowledge
  • CPAP & Oxygen Therapy Coordination
  • Medical Documentation Review
  • Referral Coordination
  • HIPAA Compliance
  • Patient Relations & Conflict Resolution
  • Healthcare Administrative Support
  • Medical Terminology
  • Microsoft Office Suite

Work History

Patient Services Coordinator

Charlotte One-on-One PT
Charlotte, NC
11.2024 - Current
  • Manage front desk operations and patient flow for a high-volume physical therapy clinic.
  • Verify insurance benefits and eligibility prior to appointments to ensure coverage and reduce billing issues.
  • Educate patients on insurance benefits, financial responsibilities, and coverage limitations.
  • Coordinate patient scheduling using the Prompt EMR system to optimize provider availability and clinic efficiency.
  • Facilitate communication between referring physicians, providers, and administrative staff regarding referrals and treatment updates.
  • Track and manage prior authorization requests using electronic health record systems and payer portals.
  • Communicate directly with insurance companies to verify policy guidelines, authorization requirements, and coverage details.
  • Resolve patient concerns and scheduling conflicts while maintaining a high level of patient satisfaction.
  • Oversee patient intake processes to ensure accurate documentation and HIPAA compliance.
  • Analyze trends in authorization denials and implement process improvements to reduce delays in patient care.
  • Support clinic leadership with operational coordination and participation in hiring and staffing discussions.

Patient Service Representative /Insurance Verification Coordinator

Lincare
Remote
07.2022 - 01.2024
  • Verified insurance eligibility and benefits for durable medical equipment (DME), including CPAP and oxygen therapy.
  • Educated patients on CPAP machines, oxygen equipment, and proper usage instructions prior to equipment setup.
  • Coordinated with physicians to obtain required documentation and prescriptions for respiratory equipment orders.
  • Submitted and tracked insurance authorizations for medical equipment in accordance with payer guidelines.
  • Communicated with insurance providers to confirm coverage requirements, policy limitations, and documentation standards.
  • Maintained accurate patient records in electronic medical record systems while ensuring HIPAA compliance.
  • Assisted patients with questions regarding equipment use, insurance coverage, and billing responsibilities.
  • Collaborated with clinical staff and respiratory therapists to ensure timely delivery of equipment and patient care support.
  • Maintained patient records in compliance with privacy regulations.

Customer Service Specialist

Global Continuums solutions
Charlotte, NC
01.2018 - 04.2021
  • Informed customers about new features and functionalities to enhance user experience
  • Recognize customer needs and guide them in using specific features
  • Resolved technical issues using critical thinking and tool guides to restore functionality and customer satisfaction
  • Trained junior Customer Support Representatives to improve team knowledge and service quality
  • Updated internal databases to enhance data accuracy
  • Resolved complaints through effective communication and problem-solving skills.
  • Provided training and support to new customer service representatives.
  • Developed knowledge of company products to better assist customers effectively.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Monitored call center queues daily in order to respond promptly to customer inquiries.
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Managed high volumes of inbound customer inquiries efficiently and accurately.
  • Utilized CRM software to track customer interactions and updates systematically.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Timeline

Patient Services Coordinator

Charlotte One-on-One PT
11.2024 - Current

Patient Service Representative /Insurance Verification Coordinator

Lincare
07.2022 - 01.2024

Customer Service Specialist

Global Continuums solutions
01.2018 - 04.2021

Associates of Science - Health Administration

USC UPSTATE

GENERAL -

ROCK HILL HIGHSCHOOL

Overview

4
4

Patient Coordinator

8
8

Senior Costumer Service Specialist

4
4

Insurance Verification Specialist

2
2

Team Lead

8
8
years of professional experience

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ZYKIYA JONESPatient Coordinator