Zymani Wynn
Healthcare
Raleigh,NC
Summary
Healthcare Administrator with proven drive to deliver exemplary level of healthcare service to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved healthcare management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high-performing teams. Highly skilled and enthusiastic professional with experience managing operations in patient-centric offices. Successfully oversee human resources, budgeting, supply management, and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume practices by providing exceptional customer service.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Dental Front Office Lead / Treatment Coordinator
Brier Creek Smiles Dentistry
6 2022 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual's needs.
- Conducted regular audits of processed claims, identifying areas for improvement and making recommendations to enhance overall efficiency and accuracy.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during verification process.
- Manage office schedule to maximize productivity, reduce no-shows, and prevent cancellations
- Insurance Verification expert
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
Sales Associate
Footaction
Columbia, SC
10.2017 - 12.2021
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Tracked stock using company inventory management software.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Sales Associate
Finish Line
Myrtle Beach, SC
10.2016 - 12.2016
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Cook
Freddy's Frozen Custard & Steakburgers
Cary, NC
10.2014 - 07.2016
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Ordered and received products and supplies to stock kitchen areas.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Education
Bachelor of Science - Biology
University of South Carolina - Columbia
Columbia, SC 08.2017 - 2020.05
Bachelor of Science - Biology
Coastal Carolina
Conway, SC 08.2016 - 2017.05
Skills
Excellent people skills
Operations Management
Clinical Supervision
Customer Relationship Management
Insurance claims and denial processes
Patient intake procedures
Documentation Management
Appointment Scheduling
Sterilization procedures
Staff Training and Development
Exceptional communication
Excellent people skills
Certification
Microsoft Office Specialist
Timeline
BLS Certification for Healthcare Providers
06-2024
Sales Associate
Footaction
10.2017 - 12.2021
Bachelor of Science - Biology
University of South Carolina - Columbia
08.2017 - 2020.05
Sales Associate
Finish Line
10.2016 - 12.2016
Bachelor of Science - Biology
Coastal Carolina
08.2016 - 2017.05
Cook
Freddy's Frozen Custard & Steakburgers
10.2014 - 07.2016
Dental Front Office Lead / Treatment Coordinator
Brier Creek Smiles Dentistry
6 2022 - Current
Microsoft Office Specialist
2014-05
Dental Radiology Certification
2022-08
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