ZyOnna McCrary
Cincinnati,US
Summary
In a fast-paced setting, this customer-focused individual has recently worked as a welcome desk attendant, offering effective front desk service, guest assistance, and facilities information, renowned for keeping orderly operations, making friendly first impressions, and effectively managing schedules and questions. Prior swim instructor experience improves customer service, safety knowledge, and communication abilities.
Personable and attentive, well-suited for roles requiring excellent customer service and interpersonal skills. Understands importance of creating welcoming environment and possesses strong communication and problem-solving abilities. Dedicated to ensuring positive experience for all visitors and guests.
Overview
2
2
years of professional experience
Work History
Welcome Desk Attendant
Gallagher Student Center
Cincinnati, OH
05.2025 - Current
- Assisted in the coordination of events on campus.
- Handled lost-item inquiries.
- Onboarded new team members.
- Ensured guest safety.
- Worked closely with cross-functional teams.
- Offered personalized greetings.
- Managed databases.
- Worked with unsatisfied parents.
- Rented out electronics for planned events.
- Maintained the front desk directory.
- Maintained a call response rate under seconds.
- Managed front desk operations, handling inquiries and providing information about services offered.
- Proficient in Microsoft computer operations.
Swim Instructor
Goldfish Swim School - West Chester
Cincinnati, OH
09.2024 - 03.2025
- Increased learner engagement.
- Monitored swim areas.
- Worked with local special needs groups.
- Life Guarding.
- Collaborated with parents to provide progress updates.
- Developed a swim skill assessment tool.
- Increased student engagement.
- Improved children's confidence in the water.
- Handled high-stress emergencies.
- Led specialized training for lifeguards.
Education
Bachelor of Science - Political Science
Xavier University
Cincinnati, OH05.2027
High School - undefined
Purcell Marian High School
Cincinnati, OH01.2022
Skills
- Team leadership and mentorship
- Multitasking in fast-paced environments
- Attention to detail in transactions
- Cross-functional team collaboration
- Complaint resolution with high guest satisfaction rates
- Time management and efficiency improvement
- Maintaining calm under pressure
- High-volume call management
- Front desk operations and reception
- Working in fast pace conditions
- Spanish fluency
Accomplishments
- First Generation College Student
- Earned Certification in Life Guarding and CPR
Languages
Spanish
Professional Working
Timeline
Welcome Desk Attendant
Gallagher Student Center
05.2025 - Current
Swim Instructor
Goldfish Swim School - West Chester
09.2024 - 03.2025
High School - undefined
Purcell Marian High School
Bachelor of Science - Political Science
Xavier University