Zyreta Ferguson
Phoenix ,ARIZONA
Summary
Dynamic Front Office Receptionist with a proven track record at Nationwide, enhancing customer satisfaction by efficiently managing calls and fostering positive client relations. Skilled in telephone etiquette and pretesting, adept at maintaining confidentiality and promoting a professional environment. Excelled in team collaboration and demonstrated exceptional verbal communication, significantly improving client engagement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Nationwide
05.2023 - 01.2025
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Cross trained in teching and selling glasses
Education
Associate Of Science - Dental Assistant
Carrington College
11.2022
Skills
- Telephone skills
- Appointment scheduling
- Verbal and written communication
- Listening skills
- Cash handling
- Team collaboration
- Multi-line telephone systems
- Pretesting
- Dispensing/Selling Glass/Contacts
Certification
Certified in Radiology
Timeline
Front Office Receptionist
Nationwide
05.2023 - 01.2025
Associate Of Science - Dental Assistant
Carrington College
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