Zy'Reyah Foley
Summary
Team Leader experienced in optimizing customer experiences and enhancing team performance. Achieved improved safety compliance and staff efficiency through effective problem-solving and conflict resolution. Committed to fostering collaboration that drives organizational goals and employee success.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
Old Navy, Gap
Prosper, Texas
08.2025 - Current
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product selection and inquiries.
- Worked with team members to consistently meet and exceed daily sales goals.
- Ensured clean and organized sales floor to enhance customer shopping experience.
- Stocked shelves and arranged merchandise to enhance visual appeal.
- Handled product returns and exchanges following store policies.
- Attended training sessions to deepen product knowledge and refine sales techniques.
Team Leader
Chick-fil-A
Midlothian, USA
08.2024 - 05.2025
- Cultivated professional relationships with team members, facilitating swift resolutions for diverse issues.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Ensured safe work environment through employee training programs and consistent enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Informed staff on organizational mission and goals, enabling employees to align their efforts with overall objectives.
Education
High School Diploma - N/A
Midlothian Heritage High School
Midlothian, TX 08.2022 - 05.2026
Skills
- Sales techniques
- Customer service
- Client service
- Sales tracking
- Sales reporting
- Product knowledge
- Customer engagement
- Problem-solving
- Complex problem-solving
- Conflict resolution
- Team collaboration
- Team building
- Goal setting
- Flexible schedule
- Expectation setting
- Cash handling
Languages
English
Timeline
Sales Associate
Old Navy, Gap
08.2025 - Current
Team Leader
Chick-fil-A
08.2024 - 05.2025
High School Diploma - N/A
Midlothian Heritage High School
08.2022 - 05.2026