Adobe Acrobat
Jennifer Downey
Loan Servicing Specialist
Alton,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Analyst position. Reputation for dependability and a strong work ethic. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Commercial Loan Servicing
Midwest BankCentre
SAINT LOUIS, Missouri
05.2021 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Worked with customers to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Review new loans, renewals and modifications for accuracy on system.
- Prepare and submit reports for board meetings.
- Service commercial loans from booking, review, payments, wires and draws to payoff letters and payoff processing.
- Retail support for loan questions.
- E-Oscar credit reporting disputes.
- Funding/onboarding of new loans.
- Review general ledger reports to ensure there are no outages.
- Review and approve outgoing wires.
- Assist in updating departmental procedures.
Loan Review Specialist
Midwest BankCentre
SAINT LOUIS, Missouri
03.2018 - 05.2021
- Reviewed and validated details of loans, renewals and modifications on system.
- Increased customer satisfaction by resolving issues.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Process participation loan payments, advances and rate changes.
- Prepare and submit reports for board meetings.
- Process non-accruals and charge off loans.
Loan Accounting Specialist
Midwest BankCentre
SAINT LOUIS, Missouri
07.2016 - 03.2018
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Contacted customers to immediately find resolutions for escalated issues.
- Entered figures using 10-key calculator to compute data quickly.
- Primary backup to other accounting positions within my team.
- Process loan payments, wires and disbursements.
- Fund and book new loans and renewals on system.
- Prepare payoff letters and process payoffs, calculate and issue refunds when necessary.
Bank Teller
Midwest BankCentre
SAINT LOUIS, United States
01.2016 - 07.2016
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Placed orders for customer checks and verified starting numbers.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Administrative Assistant
Bi-State Roof Systems, Inc
Valley Park, MO
01.2014 - 11.2015
- Assist with billings on AIA document forms or as required
- Prepare sealed bids for large commercial roofing projects
- Send correspondence to potential customers
- Order and pick up supplies needed for the office
- Review new hire documents and e-verify
- Prepare contracts for signature and submission
- Pick up P.O Box mail, open and sort
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Science - Business Administration
Missouri Baptist University
St Louis, MO 08.2009 - 05.2012
Associate of Arts - Business
Jefferson College
Hillsboro, MO 08.2006 - 05.2009
Skills
Decision Making
Dependable and Responsible
Flexible and Adaptable
Attention to Detail
Problem-Solving
Good Telephone Etiquette
Critical Thinking
Software
Microsoft Office Suite
Jack Henry
Quickbooks
Xperience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Commercial Loan Servicing
Midwest BankCentre
05.2021 - Current
Loan Review Specialist
Midwest BankCentre
03.2018 - 05.2021
Loan Accounting Specialist
Midwest BankCentre
07.2016 - 03.2018
Bank Teller
Midwest BankCentre
01.2016 - 07.2016
Administrative Assistant
Bi-State Roof Systems, Inc
01.2014 - 11.2015
Bachelor of Science - Business Administration
Missouri Baptist University
08.2009 - 05.2012
Associate of Arts - Business
Jefferson College
08.2006 - 05.2009