Dayshia Cowles
Wilkesboro,NC
Summary
Proven Customer Support Specialist with a track record of enhancing customer satisfaction and loyalty at Alorica. Excelled in complaint handling and CRM software, demonstrating exceptional empathy and relationship management. Achieved positive feedback through effective dispute resolution and professional service delivery, showcasing both hard and soft skills in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Alorica
08.2020 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Service Representative
Blue Rhino
06.2015 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science -
Appalachian State University
Boone, NC06-2026
Associate of Applied Science -
Wilkes Community College
Wilkesboro, NC06-2022
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
Timeline
Customer Support Specialist
Alorica
08.2020 - Current
Customer Service Representative
Blue Rhino
06.2015 - 08.2020
Bachelor of Science -
Appalachian State University
Associate of Applied Science -
Wilkes Community College
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