Bryant Alvarez
Little Elm,TX
Summary
The main role has always been customer service and data entry. I excel at problem solving through critical thinking with high levels of empathy, and resolve to get customers exactly what is needed. I bring a quality of experience and service to the table when it comes to the best interest of the company and consumer. As well as having great de-escalation and persuasive skills to keep customers happy. Being bilingual I relate to different cultural backgrounds to meet the needs and cover our team during difficult interactions. Therefore my overall skills and credentials will prove to be vital in aligning with the companies needs and end goals.
Overview
8
8
years of professional experience
Work History
Xray Dispatcher
Trident Care
Addison, TX
06.2017 - Current
- Directed dispatching, routing and tracking of Radiology technicians fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over Hundreds of daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Monitored flow of paperwork and directed information to appropriate departments.
- Ordered supplies and allocated resources to personnel based on need.
- Assessed regulatory and operational risks for escalation to management.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Over 60 accounts handled per day while maintaining Hipaa Laws and regulations.
Sales Associate
T Mobile
Duncanville, TX
04.2016 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Prepared large cash deposits with zero discrepancies.
- Handled 15 sales per day from phones, accessories, and insurance plans.
Insuance Agent
Baja Auto Insurance
Dallas, Texas
05.2015 - 04.2016
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- 15% sales increase due to diverse interactions.
Healthcare Professional
Tele Performance
Dallas, Texas
01.2014 - 05.2015
- Looking up formularies for prescription medications.
- Billing questions
- Providing Prior Authorizations for members.
- Consult members about different generic and brand name drugs.
- Provide thorough information of new laws and medical advice.
- Strong will to problem solve insurance inquiries during customer's most desperate times.
- Handled over 150 calls per day of complex inquires.
- Followed up with doctors and nurses to obtain necessary information to complete patients' records.
Education
High School Diploma -
Dallas Can Academy
325 W 12th St. Dallas, TX2007
Skills
- Self-motivated professional
- Collaboration
- Flexible & Adaptable
- Customer Service
- Bilingual
- Project Management
- Task-oriented
- 45 wpm
- Microsoft Word
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Xray Dispatcher
Trident Care
06.2017 - Current
Sales Associate
T Mobile
04.2016 - 06.2017
Insuance Agent
Baja Auto Insurance
05.2015 - 04.2016
Healthcare Professional
Tele Performance
01.2014 - 05.2015
High School Diploma -
Dallas Can Academy