Candi Lewis
Norfolk,NE
Summary
Positive attitude is the key to success. Being able to calm even the angriest customers is a highly valued skill. Your company can benefit from my skills in these areas. I am moving to the Omaha area and am looking for a great team to be associated with.
Overview
10
10
years of professional experience
Work History
Lead Senior Dispatcher
North Fork Area Transit
Norfolk, NE
08.2019 - 07.2022
- Directed dispatching, routing and tracking of 17 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 200 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Sent out bus drivers to assist callers based on locations, needs and worker availability.
- Evaluated and adjusted 10 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated repairs to vehicles to maintain fleet operations.
- Served as mediator when appropriate to settle conflicts and discrepancies between riders nd drivers and management.
- Ordered supplies and allocated resources to personnel based on need.
- Assessed regulatory and operational risks for escalation to management.
Receiving Clerk/Inventory Control Clerk
Associated Wholesale Grocers Inc.
Norfolk, NE
08.2017 - 07.2019
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Maintained inventory count, tracked usage and documented variances.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Managed supply inventories while conducting monthly audits to protect product quality.
- Completed scheduled audits with efficient and accurate approach.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Received, sorted and processed damaged goods with vendors or manufacturers.
Warehouse Shipping Clerk
Affiliated Foods Inc.
Norfolk, NE
08.2011 - 07.2016
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Processed required paperwork to expedite handling of shipped and received goods.
- Managed work and shipping orders, and shipping route materials for accurate and compliant recordkeeping.
- Conducted research to address shipping errors and packaging mistakes.
- Operated printers large and small and other equipment to manage incoming orders, organize work orders and transfer to 8 various departments.
Education
Associate of Arts - Business Administration
Northeast Community College
Norfolk, NESkills
- Problem Assessment
- Client Interactions
- Route Planning and Adjustments
- Effective Communication
- Flexible & Adaptable
- Conflict Resolution
- Customer Service
- Self-motivated professional
- Microsoft Office
- Active Listening
- Good listening skills
- Decision Making
- Responsible
- Data Entry
CDL
I have my CDL and drove truck for 2 years. I loved every moment of it. My favorite part was going to the different docks and meeting people from all over the nation.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Gratitude creates great Attitudes
Timeline
Lead Senior Dispatcher
North Fork Area Transit
08.2019 - 07.2022
Receiving Clerk/Inventory Control Clerk
Associated Wholesale Grocers Inc.
08.2017 - 07.2019
Warehouse Shipping Clerk
Affiliated Foods Inc.
08.2011 - 07.2016
Associate of Arts - Business Administration
Northeast Community College
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