Hi, I’m
Suzette Nicholson
Chicago,IL
Summary
Hardworking Lead Dispatcher offering 11+ years of related experience. Independently monitors personnel and resolves issues. Good communication, multitasking and prioritization skills pair with background with fleet dispatch. Reliable employee seeking Dispatcher position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
years of professional experience
Work History
UnitedGroundExpressChicago, IL
Lead/Dispatcher
04.2018 - Current
Job overview
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 500 daily calls.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Airserv O'hare AirportChicago, IL
Supervisor/Dispatcher
03.2010 - 04.2018
Job overview
- Modernized communications systems to improve productivity, reliability and efficiency.
- Maintained updated and detailed records of calls in physical and electronic database.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Supervised team of 350 employees and provided training focused on maximizing overall performance.
- Responded to over 300+ daily caller requests with information about assistance and timeframes.
- Ordered supplies and allocated resources to personnel based on need.
- Closely monitored dispatch board to triage and prioritize over 400+ daily calls.
Education
ITT Technical Institute - IndianapolisIndianapolis, IN
No Degree
Wendell Phillips High SchoolChicago, IL
High School Diploma
06.1991
Skills
- Data Entry
- Materials Ordering
- Training and Development
- Team Building
- Complex Problem Solving
- Customer Request Management
- Equipment Needs Assessment
- Problem Assessment
Timeline
Lead/Dispatcher
UnitedGroundExpress
04.2018 - Current
Supervisor/Dispatcher
Airserv O'hare Airport
03.2010 - 04.2018
ITT Technical Institute - Indianapolis
No Degree
Wendell Phillips High School
High School Diploma
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