Jasmine Edwards
San Francisco,CA
Summary
Resourceful Outreach & Housing Specialist with 6+ years of experience in mobile advocacy and patient-centered support. Proven expert in navigating housing assessments and complex health systems with a commitment to cultural humility. A proactive, high-accountability team player dedicated to empowering vulnerable populations and combating economic inequity through organizational excellence and collaborative leadership.
Overview
11
11
years of professional experience
Work History
Outreach Housing Specialist
Catholic Charities
San Francisco
05.2024 - 12.2025
- Empowered families in housing crises through strengths-based problem-solving, leveraging motivational interviewing to identify sustainable living situations and goal achievement
- Acted as a strategic liaison within the San Francisco Homelessness Response System, expertly coordinating families to a holistic suite of resources including permanent supportive housing, healthcare, mental health services, and career development programs to ensure long-term housing retention
- Conducted proactive outreach in partnership with multidisciplinary teams and local agencies to build community trust, streamline housing transitions, and increase resident engagement with essential support services
- Executed and managed comprehensive housing assessments and client data within the ONE System and Abode services, maintaining 100% accuracy in service coordination records
- Utilized trauma-informed communication to resolve volatile situations, ensuring a safe and supportive environment for all community members
Package Handler Line Lead
OnTrac
South San Francisco
07.2022 - 03.2023
- Regulated van line operations to meet strict on-time service targets, ensuring efficient outbound delivery and customer satisfaction
- Earned the "High 5 Recognition" 6 times for speed, accuracy, teamwork, reliability and punctuality; consistently achieved the highest weekly scan volume
- Inspected freight for transport safety and identified/corrected sorting errors to minimize delivery delays
- Trained new employees on safety protocols and operational procedures to enhance team performance.
Case Management Assistant
Rafiki Coalition
San Francisco
05.2019 - 05.2020
- Coordinated the delivery of holistic Health and Wellness programs, ensuring residents gained seamless access to preventive care and vital community services
- Earned a promotion to Case Management and Community Outreach roles following demonstrated excellence in client advocacy and comprehensive intake assessments
- Managed complex databases and Units of Service (UOS) tracking with 100% accuracy while maintaining strict confidentiality of sensitive medical and personal records
- Served as the primary point of contact, expertly navigating residents toward essential social services, food security programs, and healthcare resources
- Organized and hosted on-site events, community meetings, life skill workshops, small group sessions and culturally responsive activities designed to foster resident engagement and a sense of belonging
Brand Ambassador
Candytopia
San Francisco
09.2018 - 01.2019
- Demonstrated exceptional adaptability and a quick learning curve by elevating through multiple key roles—from Ticket Taker to Host Specialist to Retail Associate—within the first 60 days of employment
- Successfully managed competing priorities within a high-pressure, entrepreneurial team environment, contributing to the foundational growth of a fast-paced startup
- Utilized superior verbal communication and hosting skills to create a welcoming, inclusive atmosphere. Focused on delivering high-energy entertainment and personalized interactions to ensure a positive experience for a diverse range of guests
- Provided vital support to the retail department by overseeing inventory reconciliation and stock management. Played a key role in maintaining operational standards and providing peer-to-peer training for new team members
- Partnered with leadership to identify and resolve operational obstacles in real-time, ensuring seamless guest service and maintaining the integrity of the brand experience
Administrative Assistant
UCSF
San Francisco
01.2016 - 06.2017
- Expertly navigated the Committee on Human Research (CHR) online portals to manage Investigator protocols. Streamlined the retrieval, processing, and organization of essential research documents, ensuring all physical binders and digital files strictly adhered to institutional guidelines
- Demonstrated exceptional reliability and operational mastery, earning a double promotion from Administrative 1 to Administrative 3 within the first six months of tenure
- Created and maintained comprehensive datasets using advanced Excel functions. Tasked with cleaning and updating complex spreadsheets to ensure accuracy for high-level reporting and project tracking
- Acted as a key point of contact for medical professionals, interfacing directly with doctors and clinical staff to secure necessary signatures and ensure documentation compliance for ongoing studies
- Managed the end-to-end lifecycle of sensitive documents, including large-scale scanning, filing, and secure shipping, while maintaining 100% confidentiality and data security protocols
- Proactively authored and updated administrative guidelines to standardize office procedures and improve team efficiency
Administrative Assistant
Women’s Resource Center
San Francisco
01.2015 - 01.2016
- Provided comprehensive administrative backing for five senior staff supervisors, managing high-volume visitor reception and professional correspondence. Developed polished presentations and maintained rigorous filing systems to ensure office efficiency
- Recognized for exceptional performance and technical accuracy with a promotion from Data Entry Clerk to Administrative Assistant within the first five months of tenure
- Successfully coordinated care for 45 court-mandated clients, facilitating critical pathways for health support,employment searches, and crisis intervention. Conducted thorough case assessments to ensure each individual met mandated requirements while receiving necessary stabilization
- Built and managed comprehensive calendars for school, classes, and support groups. Took a lead role in the planning and implementation of mandated support groups, fostering a structured environment for client growth and accountability
- Performed precise information entry into law enforcement databases to maintain regulatory standards. Actively expanded program reach by conducting mobile outreach to vulnerable populations, including homeless individuals in SROs and recently incarcerated women, to connect them with essential services
Education
Certificate - Medical Assistant
Mission Language And Vocational School
San Francisco, CAHigh School Diploma -
Thurgood Marshall
San Francisco, CACertificate - Medical Administrative
Jewish Vocational School
San Francisco, CAAssociate of Arts - Liberal Arts And Sciences
City College of San Francisco
San Francisco, CASkills
- Policy analysis
- Referrals and networking
- Case management
- Homelessness solutions
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Certified in CPR
- Computer literacy
- Continuous improvement
- Case file management
Timeline
Outreach Housing Specialist
Catholic Charities
05.2024 - 12.2025
Package Handler Line Lead
OnTrac
07.2022 - 03.2023
Case Management Assistant
Rafiki Coalition
05.2019 - 05.2020
Brand Ambassador
Candytopia
09.2018 - 01.2019
Administrative Assistant
UCSF
01.2016 - 06.2017
Administrative Assistant
Women’s Resource Center
01.2015 - 01.2016
Certificate - Medical Assistant
Mission Language And Vocational School
High School Diploma -
Thurgood Marshall
Certificate - Medical Administrative
Jewish Vocational School
Associate of Arts - Liberal Arts And Sciences
City College of San Francisco