Kali Pickard
New York,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
MACY'S
I handled returns, online orders , curbside pickup,gift cards ,and payments
Cashier
Family Dollar
02.2021 - 10.2021
Customer service counting my drawer , loading credit cards,gift cards,and security
Security Guard
Securitas
2006 - 09.2008
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Realtor Sales Associate
Pat Boyle
06.1994 - 11.2007
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
Education
CE Real Estate License Investment -
Honduras College
Green OhRealtor -
Akron University
Akron, OHOperations Manager -
Southern Ohio College
Akron Ohio Skills
- Report Preparation
- System Implementation
- Money Handling Abilities
- Data Evaluation
- Credit Card Payment Processing
- Process Optimization
- Call Center Operations
- Managing Multiple Tasks
- Product Organization
- 10-Key
- Product Promotion
- Travel Planning
- Sales Quota Achievement
- Stockroom Procedures
- Invoice Preparation and Processing
- Proofreading
- Store Maintenance
- Documentation
- Stocking and Replenishing
- Microsoft Excel
- Shipping and Receiving Understanding
- Team Development
- Calm and Professional Under Pressure
- Filing
- Route Dispatch
- Conflict Mediation
- Business Development Understanding
- Transportation Solution Development
- Customer Service
- Membership Inquiries and Renewals
- Service Standard Compliance
- Active Listening
- Cultural Awareness
- Problem-Solving Ability
- Retail Materials Management
- Typing Proficiency
- Policy and Procedure Adherence
- Delivery Scheduling
- Warehousing Functions
- Critical Thinking
- Customer Consulting
- Spreadsheets
- Research
- Retail Sales Customer Service
- Grammar
- Quality Control
- Order Processing
- Sales Expertise
- Closing Sales
- Coordination
- Professional Telephone Demeanor
- Administrative Support
- Computer Proficiency
- Customer Relationship Management
- Staff Training
- Executive Management Support
- Merchandise Orders and Exchanges
- Freight Operations
Certification
- Licensed Job Title - Timeframe
Timeline
Cashier
Family Dollar
02.2021 - 10.2021
Realtor Sales Associate
Pat Boyle
06.1994 - 11.2007
Customer Service Representative
MACY'S
Security Guard
Securitas
2006 - 09.2008
CE Real Estate License Investment -
Honduras College
Realtor -
Akron University
Operations Manager -
Southern Ohio College
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