Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Leader
Chipotle Mexican Grill
07.2024 - 08.2025
Trained and supervised crew in providing quality service to customers as well as preparing safe and delicious food.
Conducted regular staff meetings to discuss customer service issues and potential solutions with upper management.
Evaluated customer service staff performance and provided constructive feedback.
Ensured functionality of both front and back of house equipment, reaching out to third parties as needed for assistance.
Maintained a hands on approach throughout entirety of employment in order to build an excellent culture within the restaurant.
Kitchen Leader
Chipotle Mexican Grill
10.2023 - 07.2024
Maintained cleanliness of back of house to maximize productivity and safety.
Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Led and coached morning and grill team members to accurately and effectively cook food according to our needs.
Placed and put away food deliveries.
Maintained back of house equipment as needed.
Crew Member
Chipotle Mexican Grill
08.2021 - 10.2023
Provided excellent customer service by greeting customers and meeting quality expectations.
Served safe food in a timely manner.
Worked front counter, drive-thru and other areas.
Worked well with teammates and accepted coaching from management team.
Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Bachelor of Science - Mechanical Engineering
Collin County Community College
Plano, TX
05-2027
High School Diploma -
Plano Senior High School
Plano, TX
05-2021
Skills
Exceptional communication
Coaching and mentoring
Team management
Conflict resolution
Significant Customer Service expertise
Ability to analyze PnLs and identify areas for improvement
Create and maintain a positive dining experience for guests and employees alike