Claudia Madrid
Summary
Professional leader with strong experience in team management and operational excellence. Proven track record in driving performance and fostering collaboration to achieve strategic goals. Highly adaptable with skills in conflict resolution, project planning, and resource allocation. Recognized for reliability and effective communication in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Production Area Lead
Kimball Electronics
Tampa, FL
10.2023 - Current
- Coordinated with cross-functional teams for successful project completion and timely delivery.
- Collaborated with other Area Leads to share best practices and drive overall organizational success through teamwork.
- Frequently inspected production area to verify proper equipment operation.
- Oversaw daily operations, delegating tasks appropriately and monitoring progress to ensure timely completion.
- Monitored team performance, providing feedback and coaching for continuous improvement.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
Equipment Recovery Specialist / Call Center Support Representative
Nielsen Audio Inc.
Tampa, FL
01.2021 - 01.2023
- Educated households about equipment recovery protocols for two distinct departments
- Reviewed and validated household information for accuracy and dispatched return envelopes for efficient recovery process
- Adopted best practices to confirm effective management of inventory levels while upholding accurate records
- Liaised and worked closely with other departments to streamline recovery process and minimize losses
- Pinpointed discrepancies and employed corrective actions to enhance efficiency
- Managed equipment recovery-related operations while ensuring compliance with defined policies
- Utilized excellent communication skills while interacting with customers over phone and via email
- Provided exceptional customer service by addressing inquiries and issues, resulting in high-level satisfaction
- Documented case management activity for accurate, reliable records.
- Coordinated closely with internal departments such as billing, sales, and customer service to address account issues promptly.
Sales Consultant
Standard Party
Sacramento, CA
01.2019 - 01.2020
- Expanded customer base by offering outstanding services in line with specifications and under budget
- Determined client needs and recommended turnkey solutions by implementing consultative sales approach
- Guaranteed seamless purchasing experience for customers by efficiently dealing with credit and debit card payment processing
- Collaborated and functioned closely with dispatch and delivery teams to examine, update, and improve delivery dates for customers
- Demonstrated professionalism while welcoming customers and recommended best service to augment revenue
- Evaluated needs, measured sites, and estimated costs to bring exceptional tailored solutions in line with client budgets and schedules, boosting customer satisfaction and business progress
- Advised and guided customers about suitable products as per needs and requirements
- Showcased products at customer locations and adeptly responded to inquiries and objections to finalize deals
- Built and strengthened productive relationships with customers, growing customer base and elevating retention
- Played key role during short staffing and contributed to organizing important last-minute event that ran flawlessly and increased client satisfaction
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Kept detailed records of daily activities through online customer database.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Utility Clerk
Cintas
Sacramento, CA
01.2018 - 01.2019
- Adhered to safety measures while carrying store equipment and inventory, pushing carts, and lifting heavy boxes to confirm smooth operations
- Oversaw storage area operations, including receiving and documenting new merchandise shipments, signing for packages, and unloading shipments to storage areas
- Generated invoices and set up courier deliveries for well-organized shipment dispatch
- Determined and resolved critical uniform order discrepancies by ordering correct uniforms, orchestrated team overtime, and guaranteed timely delivery, resulting in attained optimum client satisfaction with prompt service
- Leveraged technical expertise while using word processing software and office machines to assist clerical functions
- Uphold confidentiality rules to retain data quality and minimize chances of information compromise
- Maintained proper checks and balances to meet deadlines and enable timely completion of tasks
Supervisor
Classic Party Rentals Inc.
Sacramento, CA
01.2010 - 01.2017
- Enforced company policies and procedures that aided in meeting objectives and achieving communication goals
- Guided and motivated employees to work collaboratively by setting clear objectives and providing directions
- Executed minor equipment repairs to optimize workflow and alerted maintenance department about machinery failures
- Planned, arranged, and headed training sessions for new employees to develop better understanding related to operations
- Led warehouse relocation by orchestrating team to safely relocate products, conducting inventory management, and loading/unloading products, resulting in development of secure work environment for all team members
- Revitalized work area by improving production, lowering turnover, and reducing waste
- Met expected demand by closely observing equipment, checking supplies, and managing manpower
- Boosted production and administrative areas' operational efficiency in coordination with internal departments
- Responded to and expertly addressed customer complaints as well as adjusted policies to fulfill changing needs
- Handled urgent last-minute event by quickly collecting event details from Sales Manager and represented company at high-profile event, ensuring company's proper representation
Vehicle Purchasing Agent
Pick-N-Pull Auto and Truck Dismantler
Modesto, CA
01.2009 - 01.2010
- Nurtured productive relationships with vendors to procure unique items and high-quality goods
- Matched and validated ownership documents with VINs on physical vehicle received
- Booked appointments with customers and contracted tow vendors for vehicle pickups
- Embraced cross-training initiatives that helped in gaining expertise in every department within organization
- Managed holiday event specials by committing to working long hours and stepping in for team members, assuring smooth execution of event despite being short-staffed
- Guaranteed streamlined operations by adeptly dealing with daily vehicle inspections via CFJC database, organizing critical documents, and handling incoming/outgoing calls and faxes
- Additional experience as Team Lead at Grand Events Party Rentals and Supplies, Modesto, CA
Education
Hospitality
Conalep Zapopan
High School Diploma - undefined
Thomas Downey High School
Modesto, CASkills
- MS Office Suite, Google Docs, Avaya Interaction Response
- Logistics management
- Customer service
- Attention to detail
- Leadership skills
- Goal setting and performance metrics
- Decision-making
- Data analytics
- Consulting
- Multitasking Abilities
Core Competencies
- Lead Generation
- Post-Sales Support
- Operations Management
- Cross-functional Collaboration
- Sales Development
- Relationship Building
- Inbound Calls Management
- Department Supervision
- Customer Service
- Record Maintenance
- Team Building & Leadership
- Problem-solving
LNGG
Spanish
Native or Bilingual
Timeline
Production Area Lead
Kimball Electronics
10.2023 - Current
Equipment Recovery Specialist / Call Center Support Representative
Nielsen Audio Inc.
01.2021 - 01.2023
Sales Consultant
Standard Party
01.2019 - 01.2020
Utility Clerk
Cintas
01.2018 - 01.2019
Supervisor
Classic Party Rentals Inc.
01.2010 - 01.2017
Vehicle Purchasing Agent
Pick-N-Pull Auto and Truck Dismantler
01.2009 - 01.2010
High School Diploma - undefined
Thomas Downey High School
Hospitality
Conalep Zapopan