Christy Mears
Hollywood,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Operations Manager
Taurean Strategies
Hallandale Beach, Florida
11.2020 - Current
- Searched and screened individuals, preventing passage of prohibited items in alignment with security guidelines.
- Maintained strong vendor relations to effectively handle challenging events demands.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Handled clients' deposits and payments with organized approach and good recordkeeping abilities.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as fifty guests.
- Alerted guests of venue rules and reported infractions or violations to appropriate parties.
- Developed integrated event strategies and conducted on-site events management and follow-up after events.
- Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
Bar Manager
Octopus Garden Bar
Hollywood, FL
02.2018 - 02.2020
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Improved customer service rankings by resolving issues quickly and accurately.
- Decreased waste, following strict recipes and drink measurement protocol.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Checked IDs and closely examined patrons' faces to verify age.
- Enforced dress codes and refused objectionable attire.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Promotional Model
Infinite Global
Miami, FL
07.2014 - 05.2018
- Promoted and set up sales using communication and marketing abilities.
- Compiled photos and videos of events to share on social media and use in future presentations.
- Solicited prizes for contests and maintained inventory for future promotions.
- Generated on-air promotional scripts to promote client marketing and advertising initiatives.
- Collaborated with demonstration team to engage large crowds.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
Bartender Shift Manager
Emerald Pub
Hollywood, FL
03.2014 - 09.2017
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Fitness Instructor
L.A Fitness
North Miami Beach, FL
01.2009 - 08.2014
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Led comprehensive classes for strength training.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Evaluated individual participants to assess conditions and develop suitable training programs.
- Led comprehensive classes for strength training.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Encouraged participation and increased enjoyment with fun routines and music accompaniment.
- Demonstrated correct use of gymnastic and exercise equipment for students to achieve maximum benefits.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
Education
No Degree - Basic Courses
Miami Dade College
GED -
Miami Dade College
03.2005
Skills
- Training Management
- Focus and Follow-Through
- Employee Motivation
- Customer Service Management
- Sales Promotion
- Customer Relations
- Special Promotions Planning
Timeline
Operations Manager
Taurean Strategies
11.2020 - Current
Bar Manager
Octopus Garden Bar
02.2018 - 02.2020
Promotional Model
Infinite Global
07.2014 - 05.2018
Bartender Shift Manager
Emerald Pub
03.2014 - 09.2017
Fitness Instructor
L.A Fitness
01.2009 - 08.2014
No Degree - Basic Courses
Miami Dade College
GED -
Miami Dade College
Similar Profiles
Jeffrey JaimeJeffrey Jaime
Founder/Chief Executive Officer (CEO) at TAUREAN GENERAL SERVICES, Inc.Founder/Chief Executive Officer (CEO) at TAUREAN GENERAL SERVICES, Inc.
ANKITKUMAR DEVANIANKITKUMAR DEVANI
Mechanical assembler at Taurean Door SystemMechanical assembler at Taurean Door System
Bernard ReynoldsBernard Reynolds
Principal at True North StrategiesPrincipal at True North Strategies
Jamila StanburyJamila Stanbury
Prospect Manager at Chaminade - MadonnaProspect Manager at Chaminade - Madonna
Rocco TestaRocco Testa
Independent Claims Adjuster at Testa Adjusting ServicesIndependent Claims Adjuster at Testa Adjusting Services