Veronique Henderson
Customer Service
Sacramento,CA
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Hardworking Customer Service Cashier bringing hands-on customer service experience. Accomplished at providing prompt and efficient service to in-store patrons and meeting all sales goals. In-depth knowledge of POS software and CRM applications. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Cashier
76 Gas Station
Sacramento, CA
11.2021 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Completed file maintenance log for price discrepancies.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Security Professional
Campton Security
Sacramento, CA
02.2017 - 01.2020
- Assessed ongoing risk factors and suggested improvements to senior management.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Provided safety reports and data analysis to building managers to inform security processes.
- Improved security awareness by holding workshops for company employees.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored property and investigated areas of suspicion.
- Managed information system regulatory compliance to meet updated guidelines.
- Maintained high levels of data integrity by implementing and monitoring information-safety programs.
- Led development of key business practices and processes to prevent network infiltrations and intrusions.
Customer Service Representative
Mountain Valley Consultants
Sacramento, CA
02.2014 - 02.2017
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Recommended products to customers, thoroughly explaining details.
- Effective liaison between customers and internal departments.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Created and maintained detailed database to develop promotional sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Education
High School Diploma -
DeWolf High School
Fresno, CA 09.1998 - 06.2002
Skills
Customer assistance
Product knowledge
Refund handling
Drawer management
Cleaning and sanitizing
Till counting
Store merchandise stocking
Basic math skills
Multi-line phone talent
Service recommendations
Documentation and reporting
Call center operations
Written and oral communication
Timeline
Customer Service Cashier
76 Gas Station
11.2021 - Current
Security Professional
Campton Security
02.2017 - 01.2020
Customer Service Representative
Mountain Valley Consultants
02.2014 - 02.2017
High School Diploma -
DeWolf High School
09.1998 - 06.2002