RayQuan Bolden
WI
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Foot Locker
Greendale, WI
08.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store to enhance the customer experience.
- Developed strong working relationships with staff, creating a positive work environment.
- Monitored cash intake, cash pick ups, change orders.
- Completed regular inventory counts to verify stock levels and address discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee's confidence by recognizing outstanding performance and celebrating team accomplishments.
- Maintained professional demeanor by staying calm when addressing unhappy or frustrated customers.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Verified, checked, and transferred shipments.
- Maintained supply orders including toiletries, shipping cartons, tape, merchandise bags, team member uniforms, signs for pricing, and fixture's.
Automotive Detailer
Andrew Chevrolet
Glendale, WI
08.2017 - 07.2019
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Washed cars and trucks daily for auto dealership.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained a clean and organized work environment for efficient detailing processes.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Conducted thorough inspections of vehicles before and after service to guarantee client satisfaction.
- Shined vehicle windows and windshields to remove water spots.
- Completed vehicle inspections prior to service and after completion to assess damage.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Applied protective agents, including sealants, to protect surfaces.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Checked and replaced windshield wipers on vehicles and equipment.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
Education
Associate Of Science - Science
Milwaukee Area Technical College
Milwaukee, WI06.2021
High School Diploma -
Whitefish Bay High School
Whitefish Bay, WI06.2017
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Management
- Task Delegation
- Retail Operations
- Employee Scheduling
- Recruiting and interviewing
- Organizational Skills
- Active Listening
- Hiring and Training
- Attention to Detail
- Communication
- Adaptability
- Patience
- Lanscaping (1yr)
- Detailing (7yrs)
Timeline
Assistant Manager
Foot Locker
08.2017 - Current
Automotive Detailer
Andrew Chevrolet
08.2017 - 07.2019
Associate Of Science - Science
Milwaukee Area Technical College
High School Diploma -
Whitefish Bay High School