Summary
Overview
Work History
Education
Timeline
Generic

Yaivonda Miller

Quincy,FL

Summary

Highly self-motivated and results-driven customer service professional. Possess a comprehensive background in management, leadership, customer service and 25+ years in automotive experience, well organized with multitasking and prioritization skills which achieve outstanding results.

Overview

30
30
years of professional experience

Work History

Medical Receptionist

Capital Health
Tallahassee , FL
01.2022 - 03.2022
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organized paperwork such as charts and reports for office and patient needs.

General Manager

Advanced Auto Parts
Tallahasee, FL
08.2005 - 06.2021
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Correctional Officer

Apalachee Correctional Institution
Sneads, FL
01.2006 - 06.2009
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed behavior of residents individually and in groups.

Full Time Sales Associate

Advance Auto Parts
Quincy, FL
09.1994 - 12.2004
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

High School Diploma -

James A. Shanks High School
Quincy, FL
06.1988

Timeline

Medical Receptionist

Capital Health
01.2022 - 03.2022

Correctional Officer

Apalachee Correctional Institution
01.2006 - 06.2009

General Manager

Advanced Auto Parts
08.2005 - 06.2021

Full Time Sales Associate

Advance Auto Parts
09.1994 - 12.2004

High School Diploma -

James A. Shanks High School

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Yaivonda Miller