Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Lockwood

Cicero,NY

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than a year of experience.

Astute Medical Administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Medent appointment scheduling system to manage over 500 patients weekly. Organized and accurate in managing patient flow.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

AMP Urology
Syracuse, New York
08.2021 - Current
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Supported office staff and operational requirements with administrative tasks.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.

Bank Teller

Pathfinder Bank
Cicero, New York
05.2016 - 04.2017
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.

Pharmacy Technician

Rite Aid
East Syracuse, NY
05.2012 - 04.2016
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Education

GED -

OCM Boces
Liverpool Ny

Pending Associates - Human Resources Development

Onondaga Community College
Syracuse, NY

Certified Pharmacy Technician - Pharmacy

Ocm Boces
Liverpool Ny
2012

Skills

  • HIPAA Guidelines
  • Organization and Time Management
  • Referral Tracking
  • Patient Billing
  • Medical Records Verification
  • CPT Coding
  • Patient Eligibility Requirements
  • Schedule Dissemination
  • Medical Records and Documentation
  • Office Management
  • Adaptable and Flexible
  • Team Goals
  • Prescription Refills
  • Collecting Patient Specimens and Tests
  • Staff Leadership
  • Team Member Development
  • Medent trained
  • Healthe connections

Timeline

Medical Receptionist

AMP Urology
08.2021 - Current

Bank Teller

Pathfinder Bank
05.2016 - 04.2017

Pharmacy Technician

Rite Aid
05.2012 - 04.2016

GED -

OCM Boces

Pending Associates - Human Resources Development

Onondaga Community College

Certified Pharmacy Technician - Pharmacy

Ocm Boces
Erin Lockwood