Jocelyn La
Elk Grove,CA
Summary
Dynamic and professional, exceptional customer service and efficient at managing and balancing duties. Skilled in point of sale operations and known for outstanding hospitality, excels in fast-paced environments, while ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Barista
Shiba INC Cafe
Sacramento, CA
07.2024 - Current
- Assisted customers and explained changes during store transition.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Updated customers on new store promotions, reward opportunities, and upcoming events.
Barista
Happy Lemon
Sacramento, CA
02.2024 - 07.2024
- Learned and memorized recipes, as well as closing and opening procedures
- Communicated effectively with team members regarding work schedules and customer needs.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
Waitress and Cashier
La Sam Pho
Citrus Heights, CA
03.2023 - 02.2024
- Assisted in seating guests at tables.
- Took orders for food and drinks and delivered them to guests.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained a clean work station to ensure smooth workflow.
Education
High School Diploma -
Pleasant Grove High School
Elk Grove, CA05-2024
Sacramento City College
Sacramento, CASkills
- Hospitality and accommodation
- Speedy and efficient
- Exceptional customer service
- Efficient time management
- Point of sale operation
- Positive and professional
Timeline
Barista
Shiba INC Cafe
07.2024 - Current
Barista
Happy Lemon
02.2024 - 07.2024
Waitress and Cashier
La Sam Pho
03.2023 - 02.2024
High School Diploma -
Pleasant Grove High School
Sacramento City College
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