Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Kayshan Ancar

San Bernardino,CA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Spectrum
Ontario, CA
03.2008 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

High School Diploma -

Alexander Hamilton Senior High School
Los Angeles, CA
06-1988

Skills

  • Complaint resolution
  • Inbound and Outbound Calling
  • Scheduling
  • Data Collection
  • Call Management
  • Account updating

Custom

Peer Mentor for New Hire training classes

Timeline

Customer Service Representative

Spectrum
03.2008 - Current

High School Diploma -

Alexander Hamilton Senior High School

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Kayshan Ancar