Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Serenity Hammack

Springville,IN

Summary

I am highly motivated and detail oriented with 4+ years of experience in costumer service. With a background in Childcare, Assistant Management, and Esthetics. Specialties include communicating with clients, team collaboration, appointment scheduling, record keeping, and data entry.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Esthetician

Le Esthetics
06.2022 - Current
  • Answered multi-line phone, returned clients calls and scheduled appointments.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Assisted with operational activities such as inventory control, loss prevention and compliance.
  • Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
  • Developed relationships with vendors for procurement of necessary supplies and equipment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Assistant Manager

Rebekah's Window Washing
05.2021 - 06.2022
  • Coordinated with other departments to ensure smooth flow of operations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Daycare Assistant

Kinderland
07.2019 - 04.2021
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Maintained organized and clean classroom and play areas.
  • Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
  • Maintained schedule of class assignments to meet deadlines.

Education

Licensed Esthetician

Tricoci University of Beauty Culture, LLC
Bloomington, IN
02.2020

High School Diploma -

Shoals Community Jr-Sr High School
Shoals, IN
05.2019

Skills

  • Customer Service
  • Data Entry
  • Attention to Detail
  • Relationship Building and Management
  • Scheduling
  • Cleaning and Sanitizing

Certification

  • Licensed Esthetician
  • Introduction to Microsoft Excel Certificate
  • Create Charts and Dashboards Using Microsoft Excel Certificate
  • Certified Nuts and Bolts Graduate

Timeline

Esthetician

Le Esthetics
06.2022 - Current

Assistant Manager

Rebekah's Window Washing
05.2021 - 06.2022

Daycare Assistant

Kinderland
07.2019 - 04.2021

Licensed Esthetician

Tricoci University of Beauty Culture, LLC

High School Diploma -

Shoals Community Jr-Sr High School

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Serenity Hammack