Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mohammad Azizi

Brighton,MA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Concierge

Highbridge Concierge
09.2023 - Current
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.

Server

The Helmand
07.2023 - 09.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Fast Food Worker

Ajeen Boston
11.2022 - 07.2023
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.

Warehouse Associate

Getir
11.2021 - 04.2023
  • Shift leader 7 : 30am - 4pm
  • Opening the warehouse, doing the warehouse Products inventory check, doing the electrical bike and moped invented the check, doing all the devices inventory check, accepting all the warehouse supply deliveries, scanning and stocking all the supplies, helping with the packing online orders,
  • The shift reports, make sure everything is nice and clean, and make sure all the morning shift people clocked out,
  • 4:10 PM leaving the warehouse

Hotel Front Desk Agent

Harvard Square Hotel
08.2022 - 11.2022
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Streamlined reservation processes for improved booking experience and increased room occupancy rates.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.

Safety Officer

MBCC Construction Company
01.2018 - 07.2021
  • Ensured well-being and safety of all workers on given site
  • Performed various duties such as routine safety checks, transporting workers, and training new company employees
  • Handled array of logistical duties concerning the construction of roads, buildings, and other outdoor spaces.

Education

High School Diploma -

Habibia High Schoo
Kabul, Afghanistan

English for Employment -

International Institute of New England
Boston, MA
02.2022

Skills

  • Great communication skills, very hard worker
  • Construction, electrical and mechanical skills
  • English
  • Pashto
  • Dari
  • Arabic
  • Logistics
  • Farsi
  • Customer service

Certification

Rider Safety Training

Timeline

Concierge

Highbridge Concierge
09.2023 - Current

Server

The Helmand
07.2023 - 09.2023

Fast Food Worker

Ajeen Boston
11.2022 - 07.2023

Hotel Front Desk Agent

Harvard Square Hotel
08.2022 - 11.2022

Warehouse Associate

Getir
11.2021 - 04.2023

Safety Officer

MBCC Construction Company
01.2018 - 07.2021

High School Diploma -

Habibia High Schoo

English for Employment -

International Institute of New England

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Mohammad Azizi