HEATHER AARON
Covington,GA
Summary
Highly skilled in customer relations and business management with extensive experience in managing daily operations and resolving conflicts efficiently. Demonstrates strong verbal and written communication, relationship building, and contract management abilities. Ready to leverage expertise as a Virtual Customer Service Representative to support and enhance the new team.
Overview
6
6
years of professional experience
Work History
Owner/Inbound Call Representative
ACC, LLC
Covington, GA
09.2022 - 12.2024
- Managed the daily operations related to customer service, inventory management, and marketing
- Negotiated contracts and agreements with business partners, vendors, and customers
Inbound Call Center Representative
Amazon
REMOTE/GA, GA
03.2019 - 09.2022
- Maintained up-to-date knowledge of all products, services, policies and procedures
- Communicated professionally with customers at all times while demonstrating empathy
- Maintained a high standard of customer service through quality assurance checks
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently
- Recorded detailed notes during each phone interaction for future reference
- Fulfilled requests by clarifying desired information and completing transactions
Education
TECHNICAL CERTIFICATE - Business and Customer Service Technology
Central Georgia Technical College
12.2024
MICROSOFT OFFICE CERTIFICATION - MICROSOFT OFFICE
Centeral Georgia Technical College
09.2023
Skills
- Small business operations
- Verbal and written communication
- Business management
- Staff management
- Financial management
- Customer relations
- Relationship building
- Business administration
- Contract management
References
HEATHER AARON, ASSISTANT, 09/01/23
Timeline
Owner/Inbound Call Representative
ACC, LLC
09.2022 - 12.2024
Inbound Call Center Representative
Amazon
03.2019 - 09.2022
TECHNICAL CERTIFICATE - Business and Customer Service Technology
Central Georgia Technical College
MICROSOFT OFFICE CERTIFICATION - MICROSOFT OFFICE
Centeral Georgia Technical College