Anchou Panny
Summary
Dynamic and customer-focused professional with a proven track record at Lemongrass Seafood Bar & Grilled Thai Cuisine, excelling in high-pressure environments. Demonstrated exceptional customer service and cash handling abilities, enhancing guest experiences through effective team collaboration and multitasking. Achieved significant improvements in order accuracy and guest engagement, showcasing a strong work ethic and dedication to performance excellence.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
2
2
years of professional experience
Work History
Server
Lemongrass Seafood Bar & Grilled Thai Cuisine
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Host
Rosine's Restaurant
08.2023 - 02.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
Cashier
Buffalo Wild Wings
05.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
No Degree - Psychology
Monterey Peninsula College
980 Fremont St, Monterey, CA 9394006-2030
High School Diploma -
Petaluma High School
200 Douglas St, Petaluma, CA 9495206-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Order accuracy
- Performance improvement
Languages
khmer
Native or Bilingual
Thai
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Mandarin
Elementary
Timeline
Server
Lemongrass Seafood Bar & Grilled Thai Cuisine
04.2024 - Current
Host
Rosine's Restaurant
08.2023 - 02.2024
Cashier
Buffalo Wild Wings
05.2023 - 07.2023
No Degree - Psychology
Monterey Peninsula College
High School Diploma -
Petaluma High School
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