Mac Mountcastle
Williamsburg,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
FOOD AND BEVERAGE MANAGER
PAULS DELI NEWTOWN
01.2018 - Current
- Supervised all front of house food and beverage areas to insure compliance with management objectives and the health and safety of employees and guests
- Created training programs for front-of-house and service staff, emphasizing customer engagement, safety protocols, and service excellence.
- Monitored training effectiveness, leading to improved staff performance and client satisfaction.
- Coordinated and managed events, overseeing all aspects from initial planning and vendor coordination to final execution. Ensured efficient logistics and smooth operations, enhancing guests' experiences.
- Analyzed and maintained budgets for food and beverage services, ensuring cost-effective use of resources. Applied cost-control measures while maintaining high-quality standards, staying under budget for event-based activities.
- Designed service initiatives and promotions to increase customer satisfaction and engagement, incorporating activities and feedback sessions that created memorable guest experiences and boosted repeat attendance.
FOOD AND BEVERAGE MANAGER
RICHMOND FLYING SQUIRRELS
01.2016 - 01.2018
- Managed the entire food and beverage operations of the stadium, while adhering to EcoLab Sanitation Standards
- Maintained stadium invoices, daily deposits, and product orders
- Led a diverse staff, delivering training on hospitality best practices and efficient operations.
- Ensured compliance with health and safety regulations, conducting regular inspections and staff training
- Fostered strong guest relationships by addressing feedback and ensuring an exceptional dining experience.
- Oversaw budget planning, monitored food and beverage costs, and implemented cost-saving measures without compromising quality.
CASHIER
Adams Sports Mart
01.2006 - 01.2018
- Completed delivery orders, provided customer service, and maintained cash operations
MERCHANDISER
Brown Distribution Center
01.2015 - 01.2016
- Strategically organize displays to encourage sales, generating 10% revenue increase in first 3 months
- Conduct monthly inventory to create product orders, determine best sellers to place in front of stores and identify missing items
- Create detailed sales projections (broken down by item and category) based on season
Education
Bachelor of Science - Sports Recreations Management Business
JAMES MADISON UNIVERSITY
Richmond, VA01.2013
Skills
- Food and Beverage Management
- Training and Development
- Staff Training and Leadership
- Procurement
- Candidate Sourcing
- Scheduling
- Administration and Invoicing
- Customer Service
- Policy & Procedure Compliance
- Operations Management
Timeline
FOOD AND BEVERAGE MANAGER
PAULS DELI NEWTOWN
01.2018 - Current
FOOD AND BEVERAGE MANAGER
RICHMOND FLYING SQUIRRELS
01.2016 - 01.2018
MERCHANDISER
Brown Distribution Center
01.2015 - 01.2016
CASHIER
Adams Sports Mart
01.2006 - 01.2018
Bachelor of Science - Sports Recreations Management Business
JAMES MADISON UNIVERSITY
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