Colby Rickel-Wiley
Saint Joseph,MO
Summary
Dynamic leader with a proven track record at Victory Chevrolet, adept in customer relationship building and staff training. Excelled in optimizing sales and inventory for maximum profitability, achieving top customer satisfaction through exceptional service and strategic negotiation. Skilled in technical knowledge and problem-solving, consistently surpassing sales targets with adaptability and self-motivation.
Overview
12
12
years of professional experience
Work History
Used Car Sales Manager
Victory Chevrolet
07.2023 - Current
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Managed inventory effectively for optimal turnover rate and profitability.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
- Maintained a deep understanding of competitor offerings and pricing strategies, positioning our dealership as the top choice for prospective buyers.
- Streamlined internal processes to improve efficiency in daily workflow and increase overall productivity levels.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
Automotive Finance Manager
Victory Gmc
02.2022 - 07.2023
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
Assistant Manager
Victory Chevrolet
01.2021 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Automotive Sales Consultant
Victory Chevrolet
01.2018 - 01.2021
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Answered telephone and email inquiries from potential customers.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
Automotive Sales Consultant
Anderson Auto Group
06.2014 - 12.2018
Automotive Sales Consultant
Blue Ridge Mazda
08.2013 - 06.2014
Automotive Sales Consultant
Anderson Auto Group
05.2012 - 08.2013
Education
Finance And Insurance Academy
Premier Automotive Future Leaders Class
Graduate -
Lafayette High School
Saint Joseph, MONcm Associates
Kansas City, MOSkills
- Customer Relationship Building
- Strong negotiation skills
- Staff Training and Development
- Technical knowledge
- Business Forecasting
- Sales Coaching
- Budget Administration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Goal Setting and Achievement
- Sales Targeting
- Self Motivation
- Account Management
Future Goals
. Run a big used car operation
. Find financial freedom
. Become a Gsm
. Become a General Manager
. Pay for my daughter's college
. Give my family the best life possible
. Open my wife up a beauty shop
.
Timeline
Used Car Sales Manager
Victory Chevrolet
07.2023 - Current
Automotive Finance Manager
Victory Gmc
02.2022 - 07.2023
Assistant Manager
Victory Chevrolet
01.2021 - 02.2022
Automotive Sales Consultant
Victory Chevrolet
01.2018 - 01.2021
Automotive Sales Consultant
Anderson Auto Group
06.2014 - 12.2018
Automotive Sales Consultant
Blue Ridge Mazda
08.2013 - 06.2014
Automotive Sales Consultant
Anderson Auto Group
05.2012 - 08.2013
Finance And Insurance Academy
Premier Automotive Future Leaders Class
Graduate -
Lafayette High School
Ncm Associates
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