Emina Ikanovic
Clive,Iowa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Executive
Sani Enterprise
12.2022 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Meeting with other executives to discuss clients’ project goals, progress and outcomes
Pharmacy Technician Trainee
Walgreens
12.2021 - 09.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Processed prescription referrals, insurance processing, and prior authorization.
- Communicates with insurance company representatives, and other members of healthcare team for patients to initiate and continue therapy.
Car Sales Executive
CarMax
04.2019 - 11.2022
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Developed strong rapport with customers and created positive impression of business.
- Assessing car buyer needs before presenting them with appropriate auto finance plans. Completing vehicle sale paperwork in timely manner.
CNA
MercyOne Des Moines Medical Center
12.2019 - 09.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Followed directions of licensed nurses to administer medications and treatments.
- Collected and transported specimens to prepare for lab testing.
CNA Student
On With Life
12.2018 - 04.2019
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Cared with empathy and compassion to build positive patient and family relationships.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
- Provided basic wound care to optimize recovery and limit infection risks.
Education
Bachelor of Science - Health Care Administration
Purdue University - North Central
Westville, IN05.2025
Associate of Applied Science -
Des Moines Area Community College
Ankeny, IA05.2021
Skills
- Active listening
- Medical Terminology
- Patient-Focused Care
- Dementia and Alzheimer's Knowledge
- Basic Life Support
- Attention to Detail
- Multitasking Abilities
- Teamwork and Collaboration
- Problem solving
- Effective communication
- Time Management
- Contract Negotiation
- Market Development
- Leadership
- Sales Quota Achievement
- Financing Knowledge
Certification
- Advanced CNA
- BLS
- Blood born pathogens
- HIPAA
About Certifications
150+hrs
3 months of rotation as a student in different departments within Unitypoint and On With Life
Timeline
Account Executive
Sani Enterprise
12.2022 - Current
Pharmacy Technician Trainee
Walgreens
12.2021 - 09.2023
CNA
MercyOne Des Moines Medical Center
12.2019 - 09.2020
Car Sales Executive
CarMax
04.2019 - 11.2022
CNA Student
On With Life
12.2018 - 04.2019
Bachelor of Science - Health Care Administration
Purdue University - North Central
Associate of Applied Science -
Des Moines Area Community College
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