Objectives To be an asset to whom it may concern. Outgoing and friendly in-take clerk delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
43
43
years of professional experience
Work History
Substitute Teacher
Cumberland County Schools
Fayetteville, NC
07.2013 - Current
Worked in absence of primary teachers for all public schools in Cumberland County. This includes all grades from K-12 and covers all possible subject areas when necessary. Established excellent oral and/or written communication with parents and teaching staff accordingly, and follows all lesson plans when possible to ensure that students continues to learn.
Non-Emergency Transportation Driver
Self Employed Contractor
Fayetteville, NC
01.2005 - Current
Worked to provide non-emergency transportation to at least 15 injured workers per month under workmen’s compensation and benefits program
Adhered to all safety and contractual processes and procedures to ensure dependable, courteous, timely, clean, and comfortable transport to and from all destinations
Established excellent communication directly with clients that reflects both professionalism and empathy
Effectively communicated with dispatch to schedule transport progression and receive new orders
Successfully operated GPS devices, radios, and cellular devices to optimize route and maintain dispatch communications
Shouldered responsibility for communicating with dispatch concerning incomplete pickups
Achieved daily preparation for vehicle inspections prior to travel
Transported patients and clientele using sedan-type personal vehicles between medical facilities
Data Collector Enumerator
US Census Bureau
Fayetteville, NC
06.2020 - 10.2020
Worked to enumerate hundreds of people living in selected areas as may be assigned
Established excellent communication skills with heads of households or elected representatives and conducted interviews
Responsible for verifying household addresses and correcting any discrepancies
Uploaded or transmitted data using secure protocols
Remained highly educated in various software packages by regularly attending training and webinars
Developed and maintained courteous and effective working relationships
Senior Medical Laboratory Technician
Medical Laboratory NCO/Womack Army Hospital
Fort Bragg, NC
10.2003 - 01.2005
Active duty United States Army Reserves; supervised and assisted over 20 soldiers with receiving and processing laboratory specimens
Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries
Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Utilized expertise in microbiology, chemistry, and hematology to help diagnose medical issues.
Collected blood and tissue samples focusing on accuracy and adherence to aseptic techniques
Program Support Clerk
Department of Veterans Affairs
Chicago, IL
09.1987 - 09.2003
Worked to perform duties related to appointment management, filing, and service correspondence to over 100 veterans per day
Developed new filing and organizational practices, saving the radiology department thousands per week in labor expense
Managed emergency and non-emergency incoming calls/mail; and distribution to requested individuals
Used medical terminology, micro soft word, PowerPoint and excel
Created reports, graphs, and PowerPoint presentations for special projects
Processed professional medical/personal information effectively while remaining compliant with all HIPAA laws and government privacy regulations
Conducted inspections and quality assurance of radiology records and files ensuring records are maintained according to established procedures and regulations
Managed filing system, entered data and completed other clerical tasks
Education
Masters of Arts - Counseling
Webster University
North Carolina
01.2010
Associate of Applied Science - Medical Laboratory Technology
Malcolm X Community College
Chicago, IL
12.1992
Bachelor of Applied Science - Biology
Chicago State University
Chicago, IL
1986
Skills
Microsoft word, excel, PowerPoint, and data entry expertise
Adaptable
Verbal and written communication
Punctual
Dependable
Recordkeeping requirements
Surveys experience
Observational information
Inventory counts
Documentation skills
Organization and Time Management
Statistical analysis
Additional Information
2
Timeline
Data Collector Enumerator
US Census Bureau
06.2020 - 10.2020
Substitute Teacher
Cumberland County Schools
07.2013 - Current
Non-Emergency Transportation Driver
Self Employed Contractor
01.2005 - Current
Senior Medical Laboratory Technician
Medical Laboratory NCO/Womack Army Hospital
10.2003 - 01.2005
Program Support Clerk
Department of Veterans Affairs
09.1987 - 09.2003
Masters of Arts - Counseling
Webster University
Associate of Applied Science - Medical Laboratory Technology