Gabriela Pinos Lopez
West Palm Beach,FL
Summary
Driven professional with a proven track record in customer support and complaint handling, honed at Educational Partners International. Excelled in multitasking and attention to detail, ensuring compliance and efficient onboarding processes. Bilingual with significant achievements in enhancing program service delivery, demonstrating a strong blend of hard and soft skills.
Overview
9
9
years of professional experience
Work History
Program Service Associate
Educational Partners International
West Palm Beach, FL
11.2023 - Current
Engagement/Compliance Calls
Twice a year
Handles compliance calls. Sends emails to teachers needing updated addresses/telephone numbers.
CXAs
Divided up amongst all PSAs and the Program Services Manager
CORE
Updates
Updated in Winter-Spring
TQIs
Assigned only on specific days (see Additional Considerations section)
Pre-Arrival Onboarding
Completes initial decisions calls for pass/fail
Failed DCs are passed along to PSSs
Arrival (In-person) Orientation
Must attend 2-3 Orientations depending on personnel needs (based on current allotment)
Makes housing arrival calls
Post-Arrival Onboarding
Completes post arrival check-ins (Social Security card, Driver’s license/transportation plans)
Teacher
CTC Academy
Oakland, NJ
09.2018 - 03.2023
Accounting Assistant
On Time Supply
Suffern, NY
01.2016 - 09.2017
Education
Bachelor Of Applied Arts - Education
College of Mount Saint Vincent
Yonkers, NY07.2016
Skills
- Customer Support
- Multitasking Abilities
- Complaint Handling
- Attention to Detail
- Bilingual
Timeline
Program Service Associate
Educational Partners International
11.2023 - Current
Teacher
CTC Academy
09.2018 - 03.2023
Accounting Assistant
On Time Supply
01.2016 - 09.2017
Bachelor Of Applied Arts - Education
College of Mount Saint Vincent