Catherine Stoltman
Winona
Summary
Skilled Financial Counselor with a proven track record at Gundersen Health System, enhancing patient billing confidence and securing successful payment plans. Demonstrates exceptional patient counseling and Epic proficiency, alongside fostering professional relationships. Achieved significant improvements in patient satisfaction and operational efficiency, underscoring a commitment to compassionate, efficient service and privacy adherence.
Overview
6
6
years of professional experience
Work History
Financial Counselor
Gundersen Health System
10.2023 - Current
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Streamlined communication between financial counseling department and clinical staff, ensuring unified approach to patient care.
Patient Service Specialist
Gundersen Health System
01.2022 - 10.2023
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Retail/Foodservice Coworker
Kwik Trip
08.2018 - 12.2021
- Participated in regular team meetings to discuss ongoing projects, share best practices, and address any challenges encountered.
- Developed strong problem-solving skills by analyzing complex situations and determining appropriate solutions for efficient workflow management.
- Collaborated with team members to resolve issues, resulting in reduced rework time and increased productivity.
- Trained new employees on proper rework techniques and safety protocols, fostering a knowledgeable and skilled workforce.
- Ensured compliance with company policies and industry regulations throughou.
Education
No Degree - History
Saint Mary's University of Minnesota
Winona, MNHigh School Diploma -
Hope Lutheran High School
Winona, MN05-2015
Skills
- Patient counseling
- Relationships and rapport
- Insurance verification
- Professional relationship building
- Telephone etiquette
- Proficient in Epic
- Effective customer communication
- Multitasking and organization
Timeline
Financial Counselor
Gundersen Health System
10.2023 - Current
Patient Service Specialist
Gundersen Health System
01.2022 - 10.2023
Retail/Foodservice Coworker
Kwik Trip
08.2018 - 12.2021
No Degree - History
Saint Mary's University of Minnesota
High School Diploma -
Hope Lutheran High School
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